Advanced Secretary and PA Workshop

Secretaries and Personal Assistants perform a variety of administrative and clerical duties necessary to ensure the smooth running of an organisation. This two-day course will enable delegates to handle their varied responsibilities in an efficient manner.  It will explain the key role and responsibilities of a secretary/PA, how to better manage their time, organise their office space and how to deal with different and difficult people.

Professional Office Administration

This two-day course is aimed at all office administrators.  The content covers all aspects of importance to this very important role and will give delegates not only the information they require to continuously improve their performance and the value they bring to their organisation, but also practical tools and tips that they can implement as soon as they get back to their workplace.

Customer Service and Telephone Etiquette

Customer service is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s expectations. Many companies have mission statements and value propositions that state their commitment to customer care, but is everyone in the business focused on customer care and do they have the necessary skills and knowledge to care for your customer?

As employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment.  But it is often said that most people do not possess the ability to present themselves of their ideas well, when all that is needed is training, coaching and practice. Communicating effectively is an essential skill necessary for the fast changing environment business and employees are finding themselves in.

This course is designed to provide delegates with the skills, knowledge, techniques and strategies to communicate effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

Meeting Management and Minute Taking

This one-day workshop will focus on why meetings are an essential element of business communication and being able to organise, prepare for and take and distribute minutes efficiently is an important skill that can be learned and enhanced. 

Confidence and Assertiveness

Employees who are passive at work are often undervalued and ignored for promotion. Being more assertive will bring your employees better opportunities and more job satisfaction. Learning to act and speak in a more assertive way could help them overcome obstacles such as shyness, low self-esteem and a lack of confidence. During this one-day training course they will gain the tools and techniques to boost their confidence and build their self-esteem.

Time and Stress Management

This practical one-day workshop will enable delegates to better manage their own time, become pro-active, avoid procrastination and enable them to motivate themselves thereby reducing their levels of unhealthy stress.

Anger and conflict management

Employees often experience anger, frustration and conflict which if not resolved and managed can lead to increased stress and decreased productivity. The anger and conflict program is a practical program that will help employees deal with anger and conflict in a positive, energising manner.  It will give the delegates helpful steps to manage anger in themselves and others.  It will help them cope with stress and transform the way they manage emotions in themselves and in their work and home environment.

This course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life. 

Emotional Intelligence – what is it and why does it matter?

"The greatest ability in business is to get along with others and influence their actions."

EQ, more than IQ, determines professional and personal growth and success.  The fundamentals of EQ will improve your inter-personal relationships, communication skills and increase your professional and personal success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated. 

A productive, professional Call Centre is the heart of any operation and business. Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organisation.

In today’s highly competitive business environment and strenuous economic circumstances where customers have a wide variety of choice, it is your level of customer service that can make the difference between success and failure. Tony Allessandro said “Being on par in terms of price and quality only gets you into the game. Service wins the game”.

Call centre training will allow the employee to enter their work area with confidence that they are equipped to provide exceptional customer service, answer questions, deal with difficult or angry customers and communicate effectively.

Effective Business Writing & Etiquette Skills

This two day programme takes delegates through the common mistakes that are often made when communicating with their readers in English and deals with electronic and non-electronic written communication, including telephone etiquette. It provides delegates with the basics of business etiquette, most importantly to be considerate of others, dress code/appearance, the workplace versus social situations, business meetings, proper introductions, conversation skills/small talk, cultural differences affecting business opportunities. This programme provides a platform for delegates to be seen & responded to as a credible business representative.