Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
Workshop Outline:
Emotional Intelligence – an introduction
- What is Emotional Intelligence and why is it important for managers?
- Origins of the concept
- EQ can be developed and learned
- The ability based model
How to use EQ practically in your daily life at work and home
- How to use EQ communication principles in all situations
- Empathy vs sympathy vs pity - what to use when
- EQ principles and how they can improve your attitude
- How is EQ different from personality?
- Abilities in EQ and how you can implement this daily
- What to do with your emotions and how to motivate yourself
- Persevere with endeavours despite change, frustration and obstacles
- Emotion coaching
- EQ competencies that correlate to workplace success
- How to become more assertive, and build your confidence
- Be direct and respectful in your interactions and confront issues easily
- How to have positive, productive conflict
- How to manage stress in yourself and others
- How to manage anger in yourself and others
Transactional Analysis as a basis for EQ interaction
- What is Transactional Analysis
- The roots and philosophy of transactional analysis
- PAC model of effective communication
- PAC model for improved and effective inter-personal skills