Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
Module 1: Leadership for the future (2 days)
Module 2: Be SMART with People – Emotionally Intelligent Leadership (2 days)
Module 3: Executive strategy setting, implementation and monitoring (2 days)
Module 4: Executive level communication and negotiation skills (2 days)
Module 5: Change management (2 days)
Module 6: Coaching and Mentoring Skills (2 days)
Module 1: Leadership for the future
An Introduction to Leadership and Management
- What is leadership?
- Types of leadership
- Leadership styles that make great leaders
- How to distinguish between management and leadership
- Vision, mission and values as a management tool
- Are leaders born or developed?
- The character of leadership
- Common mistakes leaders and managers make and how to avoid them
- Leadership checklist
Teamwork and Motivation
- Teamwork: What makes a great team?
- Ingredients of great teams
- What is motivation?
- How to motivate your team and keep them focussed on the vision
- RACI Model of decision making, delegation, role division and work sharing
- How to turn the vision in reality for your team
- How to implement a performance management culture
- How to measure and manage team performance
Time and Stress Management to optimise performance
- Understanding the benefits of time management
- Identifying and managing time wasters
- Using the Yohari window to be effective vs. efficient
- Pointers from the 7 Habits (Stephen Covey)
- How to plan and prioritise
- How to organise yourself and others
- The steps of successful delegation
- How to manage your and your team’s workload and time
- Stress and work performance
- How to manage your and your team’s levels of stress
- How to manage your projects
- How to avoid pointless meetings and facilitate effective meetings
Duration: 2 days
Module 2: Be SMART with People – Emotionally Intelligent Leadership
SMART: Strategic Meaningful Assertive Results-orientated Techniques for dealing with people.
This intensive two-day course explores all aspects related to effective and emotionally intelligent leadership and will equip delegates with the knowledge and practical skills to handle the many diverse personalities within their team or amongst their clients.
It will explain the principles of how to recognise and understand behaviour in order to modify it. It deals with the principles of managing the people side of your business and how to implement and continuously ensure adherence to discipline, systems and procedures.
The focus will be on a workshop session approach, with self-analysis questionnaires, practical applications, role plays and real life examples.
Using Emotional Intelligence to manage and develop people
- What is Emotional Intelligence?
- Why EQ is increasingly important in today’s business environment?
- How can I improve my own EQ?
- How can I improve the EQ of my team?
- The pitfalls of sympathy versus the strength of empathy
- How can I manage “difficult” people using EQ?
- How to stop rewarding bad behaviour
- EQ coaching and mentoring techniques
- EQ Competencies that Correlate to Workplace Success
- Emotional Intelligence's Impact on the Bottom Line
- How to sustainably improve adherence to systems and procedures
Using Transactional Analysis to modify behavior
- What is Transactional Analysis
- Why is TA so powerful in managing people and their behaviour
- How can I use TA to influence positive behaviour
- How can I use this on a daily basis to improve my relationships
- PAC Model of effective communication
SMART Techniques made practical and powerful
- Role-plays
- Group discussion
- Questionnaires and analysis
Duration: 2 days
Module 3: Executive strategy setting, implementation and monitoring
This high level two-day workshop is an interactive, brainstorming approach to strategy planning and implementation. It deals with the importance, benefits and new trends in Strategic Planning, elements of the strategic planning process, using the most efficient organisational structure to implement your strategy, understanding the critical role leadership plays, explains different strategic approaches, using SWOT and PEST analysis, vision, mission and goal setting and the balanced scorecard approach. It also focuses strongly on implementation and measurement, including how to manage all stakeholders through this critical business imperative.
The concept of Strategic Planning
- What is strategic planning and management?
- The importance and benefits of strategic management
- The strategic management process
- Elements of the strategic planning process
- Why strategic planning fails
Organisational Structure
- Understanding different organisational structures
- Organisational structures types
Understand the role leadership plays in executing strategy
- What are the qualities of a strategic leader?
- Strategic leadership styles
- Strategic differences between management and leadership
- The RACI principle of delegation, consultation, role division and work sharing
Different Strategic Approaches
- Short term planning
- Long term planning
- Functional Strategies
Vision and Mission Statements
- Develop a strategic vision
- Develop a strategic mission
- Develop values and culture including Good to Great
- Develop a values checklist
- Goal Setting and execution
Internal and External Environment Analysis
- Definition of a SWOT Analysis
- Definition of a PEST Analysis
- How to do a SWOT Analysis
- Translating SWOT issues into actions
Strategic Measurement and Implementation
- How to measure whether your strategy is effective?
- Strategy realisation essential elements
- How effective is your strategy realisation?
- Strategy Implementation
- Balanced Scorecard Approach
- Key Performance Indicators
- Michael Porter’s Five Forces Analysis
Strategic Communication Tips
- Communicating Important Decisions
- Ten Ways to give Great Presentations
How to sell your strategy and report on your strategy
- Stakeholder Management Tips
Duration: 2 Days
Module 4: Executive level communication and negotiation skills
Think like a wise man but communicate in the language of the people. ~ William Butler YeatsBeing able to communicate, negotiate and present effectively is a critical leadership skill. Ralph Waldo Emerson said that in leadership “speech is power: speech is to persuade, to convert, to compel. It is to bring another out of his bad sense into your good sense.” This two-day high-level intervention will focus on leadership communication at its highest and most compelling level. It will showcase great leaders and how they have powerfully used their communication skills to bring about strategic change.
Effective high-level communication skills
- What is effective communication
- How to communicate important or difficult decisions
- How to communicate across a diverse audience
- How and when to use Non-Verbal, Oral, Written Communication
- How to avoid the pitfalls of e-mail and avoid evil mail
- How to use your body language to inspire, to motivate, to negotiate
- Barriers to effective communication with your internal and external stakeholders
- How to use Active Listening with all stakeholders
- Feedback and steps to provide feedback in difficult conversations
Dealing with the media effectively and positively
- Tips for handling media interviews and calls
- How best to handle crisis communication
- How to project the best image of yourself and your organisation
Presentation and Negotiation skills
- Master the art of personal impact
- How to chair effective, productive meetings
- What is positive negotiation?
- Top Tips for win-win negotiations
Communication Showcase
- What can we learn from the world’s best communicators?
Duration: 2 Days
Module 5: Change management
Leaders are strategic change agents and this two-day course will provide leadership with fresh insight into the change process, how change affects the business and its internal and external stakeholders. It will provide leadership with updated skills to enable them to communicate and implement change in their business in an effective, positive manner.
In business and in life, change is the one constant. Darwin said, “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change”. Make yourself, your team and your business fit for change, flexible, creative, innovative and directed towards a common vision.
In addition building an inclusive environment that celebrates and leverages the talents of all employees is more than a good idea—it is a business imperative.
Understanding and managing Change
- Understanding the Different Types of Change
- When and what needs to change?
- Preparing yourself, your company and all your stakeholders for change
- Change management activities and toolkit
Implementing the change
- How to recruit powerful change leaders
- Dealing with the emotions around change
- Handling resistance and fear from your employees
- Making Positive Changes to Your Business
- The change process and how to manage your company throughout
Communicating the change
- How to use communication to manage change effectively
- How to communicate the vision
- How to remove obstacles
- Create short-term wins
- How to build on the change
- Building a team that is fit for change
Anchor your change to the Company Culture
- What is a company culture
- How to establish, build, communicate and integrate your company culture into day to day productive behaviour
- How to anchor any changes to your company culture
Understanding and managing Diversity
- What is diversity in the South African context?
- Is diversity a quantitative or qualitative issue?
- What are the key diversity concepts;
- How to identify perceptions, stereotypes and discrimination tendencies and how to manage these effectively
- How to make diversity work for you organisation
- Understanding the diversity management model
- Building a diverse team
Duration: 2 Days
Module 6: Coaching and Mentoring Skills
The concept and implementation of Mentoring and Coaching of individuals in business have grown significantly in recent years in South Africa as business recognises the increased value of retaining and growing star performers. Regular Mentoring and coaching sessions keep individuals on track in terms of the values, vision and strategy of the business and assist in the development of people in organisations. This two-day course will equip leaders with the tools to implement a mentoring and coaching approach to help unlock potential, reinforce strengths and counteract any negative behaviour, all with the aim of maximising the individual’s performance.
What is mentoring and coaching?
Mentoring - from the Greek word meaning enduring - is defined as a sustained relationship between an employee and a trusted advisor. Through continued involvement, the mentor offers support, guidance, and leadership as the apprentice goes through a difficult period, faces new challenges, develops skills and grows. Mentoring is generally regarded as the transfer of experience.
Coaching – an interaction that focuses on enhancing knowledge and skill. It is a way of having powerful and meaningful conversations and interactions delivering sustainable change and growth.
Why is coaching and mentoring of employees important?
The principles of Coaching and Mentoring clarified
- What is coaching and mentoring?
- When is coaching and mentoring needed
- What are the common things coaches and mentors are expected to do?
- Coaching and mentoring do’s and don’ts
How to create rapport as a mentor and coach
- How to communicate like a coach and mentor - Coaching structure and jargon
- What questions to ask
- How to identify and address behavioural patterns and problems
- How to give feedback
- Feedback formulas and techniques
How to measure the coaching and mentoring intervention
- How to align individual values with company values as a tool for direction and focus
- How to improve the decision making process
- How to implement successful performance appraisals
- Elements and structure of successful performance appraisals
- How to approach performance appraisals as a coach and mentor
One on one vs. group coaching
- Dealing with conflict in dealing with teams, meetings and one-on-one environments
- When to apply the rules
- The do’s and don’ts
- The best approach for yourself, teams and projects
- The tick box of successful goal setting
- How to create vision and team buy-in
- How to influence teams and people
- How to manage execution of plans by using coaching and mentoring conversations
How to coach yourself
- How to adjust the tools and apply them to your own life
Duration: 2 Days