SMART: Strategic Meaningful Assertive Results-orientated Techniques for dealing with all people.
This fun, practical workshop explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates with the knowledge and practical skills to manage difficult people, difficult conversations and conflict. It will explain the principles of effective inter-personal communication and how to understand behaviour in order to modify it. This workshop will be beneficial for everyone who have wanted to handle bosses, spouses, children, in-laws or employees in a more effective manner.