Training and Motivational Experts

Business E-mail Etiquette Workshop

“There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”- Dale Carnegie

Our e-mail behaviour has the potential to sabotage our professional reputation and damage our business relationships. E-mail is still one of the most efficient and widely used means of communication in business today and can often be the first, or only, contact we have with clients.

It is therefore important to understand business e-mail etiquette and to take our time to write a well-written message because once you have hit the send button you do not get a second chance to make a good first impression.

Delegates will learn:

Why is business e-mail etiquette important?

The power of business e-mail

Using the 5 W’s and 1 H to write clear , effective, professional e-mails

E-mail Etiquette Rules Every Professional should know

  • Professional Behaviour
  • Subject: Field
  • Level of Formality
  • Addressing
  • To:,From, Bc,Cc fields can make or break you
  • Should we reply to all?
  • Formatting
  • Using Attachments
  • Using previous e-mail for new correspondence
  • Down edit your replies
  • Common Courtesy
  • Signature Files
  • Response Time
  • Using humour

35 Practical Tips for perfecting your e-mail

How to avoid the pitfalls of business e-mail

Practical Examples of The Ugly, The Bad and the Good

Duration: 3 Hours