Training and Motivational Experts

Emotional Intelligence (EQ)

This training course explores all aspects related to effective and emotionally intelligent leadership and will equip delegates with the knowledge and practical skills to handle diversity within their teams, communicate their strategies and goals successfully, manage difficult people, difficult conversations and conflict. It will explain the principles of successful teamwork, how to delegate effectively and how to understand behaviour in order to modify it. It deals with the principles of managing change in people and business and how to implement and continuously ensure adherence to discipline, systems and procedures.

The focus will be on a workshop session approach, limited to a small group of high-level individuals.

SMART: Strategic Meaningful Assertive Results-Orientated Techniques for Dealing with People.


Who should attend?

  • CEO’s 
  • Managing Directors 
  • Executive Directors 
  • Executive level managers

Training Outline

Emotional Intelligence

  • What is emotional intelligence?
  • Origins of the concept
  • The five domains of EQ
  • The ability-based model
  • Characteristics of emotional intelligence
  • How to improve your emotional intelligence

Emotional Intelligence, Self-Awareness and Self-Management

  • EQ and the characteristics of a high vs. low
  • What to do with your emotions
  • Johari window for increased EQ

Emotionally Intelligent Communication Skills

  • What is communication?
  • The communication process
  • Types of communication
  • Non-verbal behaviours for effective communication
  • Barriers to communication
  • Active listening
  • Feedback
  • Steps to provide feedback in difficult conversations

Transactional Analysis as a Communication Tool

  • Transactional Analysis
  • Philosophy of TA

 

Additional Info

  • Course Duration: 2 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Book 4 or more delegates from the same company and receive 10% discount.
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Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)