Add value and make an impact in the workplace
NQF Level 4
Who should attend?
- Office Managers/ Administrators
- Project Assistants
- Administrative Assistants
Training Outline
Your Role and Impact In The Organisation - How To Ensure You Understand Your Job Requirements and Identify Areas Where You Can Add Value
- Understand the Importance of Your Role in the Organisation
- What Does It Mean To Be an Office Administrator?
- How Does My Role Add Value to the Organisation?
- Practically Workshop With The Delegates How To Include And Use The Vision, Mission And Values Of The Organisation In Their Daily Functions.
- Define Areas of Responsibility and Accountability
- Determine the Critical Success Factors to Fulfil Your Roles
Effective Business Communication
- Defining Professional Communication Strategies
- Understanding and Using the Powerful Theory of Transactional Analysis to Be Smart With People
- Barriers to Effective Business Communication
- Body Language for Effective Business Communication
- Communication Incorporating Ethics and Values of the Organisation
- Understanding Reporting Levels And Lines Of Authority Through Defining Responsibility, Accountability, Delegation And Consulting (RACI)
- Active Listening Skills Defined and Practised
- Introduction to Modern Business Writing Skills
- Understand Your Audience and Your Reason for Writing
- How to Stress Benefits Not Features
- How to Begin and End Business Writing
- The Magic of 5 W’s And 1 H
- Understand and Implement Proper E-Mail Etiquette
- Electronic Etiquette Tips
- Basic Report Writing Techniques
(Delegates Will Be Requested To Bring Copies Of Recent E-Mails, Business Reports And Letters To The Training Session For These To Be Discussed, Evaluated And If Needed Improved Upon Based On The Learnings From This Session)
Managing Projects and Suppliers
- What Is a Project?
- Why Is Project Management Important for Office Administrators
- Understanding the Nature of Projects
- Project Management and Administration Competencies
- Using Critical Thinking for Problem Identification and Problem Solving
- Obstacles to Successful Projects and How to Overcome Them
- Effective Negotiation Tips to Deal with Suppliers
- How to Manage Office Documentation Efficiently
Organisational Skills and Time Management
- How to Manage the Modern Office
- Effective Workstation Management to Increase Personal Efficiency
- Basic Principles of Time Management
- Benefits of Time Management
- Analyse Your Time Wasters
- Implementing Processes, Habits and Systems to Manage Your Time and Optimise Your Effectiveness Including Managing a “To-Do” List
- Understanding the Difference between Effective, Efficient and Perfect
- Barriers to Effective Time Management and How to Overcome Them
- Using the Johari Window Principles to Manage Yourself and Others
- Learn How to Prioritise
- Learn How to Delegate and Say “No”
Building Relationship with Colleagues, Customers and Suppliers
- Practical Confidence and Assertiveness Skills to Deal with Difficult Situations
- How to Work For More Than One Person
- Steps to Have a Successful Difficult Conversation
- Conflict Management, How To Recognise and Deal Positively With Conflict
- How to Manage an Angry Client
- The Dynamics of Cultural Diversity
- Dealing with Change and Transformation
- Managing Stress and Energy to Ensure Balance
- Breaking Old Patterns and Developing New Mind-Sets Using the Principles of the 7 Habits of Highly Effective People ©
- Dress for Success