In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.
Email is used for more than 80% of our business communication and yet this is not a taught skill. This often leads to employees doing what they think is the right way, and often doing what others are doing because they think it is the correct way of doing it. Fact is, this should be an area of focus for your organization as it directly impacts on your organizational image and brand.
If your employees are still using phrases like, ‘Please find attached’ or, ‘Document attached for your perusal’ and salutations like Kind, Warm, or Best Regards, then they definitely need to attend this course.
Who should attend?
- All Office Professionals.
This one day workshop will cover:
- Mechanics of email writing (grammar, spelling, layout, and punctuation)
- Style of email writing (the way we use words and sentence construction)
- Tone of email writing (the overall impression that the words and sentences create)
- The do’s and don’ts of email writing
- Understand the concept of 'netiquette'
- Master the inbox using some core principles and email functions
- Reply to All function
- High Importance vs Low Importance
- Introduction – Body – Conclusion
- Time Delays
- Legal implications of emails
- Internationally accepted principles of Email Etiquette
- How to avoid flaming.
- Sending Attachments with Care
An international workplace survey has found that 83% of employees use email, Internet, or both while at work and most are convinced it makes them more productive.
With this growing trend in modern business communication, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.