Who should attend?
- All Office Professionals.
This one day workshop will cover:
- Mechanics of email writing (grammar, spelling, layout, and punctuation)
- Style of email writing (the way we use words and sentence construction)
- Tone of email writing (the overall impression that the words and sentences create)
- The do’s and don’ts of email writing
- Understand the concept of 'netiquette'
- Master the inbox using some core principles and email functions
- Reply to All function
- High Importance vs Low Importance
- Introduction – Body – Conclusion
- Time Delays
- Legal implications of emails
- Internationally accepted principles of Email Etiquette
- How to avoid flaming.
- Sending Attachments with Care
An international workplace survey has found that 83% of employees use email, Internet, or both while at work and most are convinced it makes them more productive.
With this growing trend in modern business communication, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.