Training and Motivational Experts

Effective Communication for office professionals

The Effective Communication for office professionals training course is designed to provide delegates with the skills, knowledge, techniques and strategies to communicate effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

As employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment. But it is often said that most people do not possess the ability to present themselves or their ideas well, when all that is needed is training, coaching and practice. Communicating effectively is an essential skill necessary for the fast changing environment business and employees are finding themselves in.

Say the right thing, at the right time, in the right way

NQF Level 4


Who should attend?

  • All Employees Up To Supervisory Level.

Training Outline

 Effective Communication Skills

  • What Is Communication and What Is Effective Communication
  • The Communication Process
  • Types of Communication
  • Non-Verbal Behaviours for Effective Communication
  • Barriers to Effective Communication
  • Active Listening
  • Keys to Effective Listening
  • Step for Active Listening and Understanding
  • Feedback
  • How to Have a Difficult Conversation
  • E-Mail Etiquette Rules

Coping With Confrontation

  • How to Cope With Confrontation
  • Managing Anger in Yourself and Others
  • Principles to Apply
  • How to Calm Down Angry People
  • Anger Management Tips: 10 Ways to Tame Your Temper

Self-Assessment Exercises

Additional Info

  • Course Duration: 2 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Book 4 or more delegates from the same company on the same session and receive 10% discount.
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Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)