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Training and Motivational Experts

Ethical Conduct in a Business Environment

“Ethics or simple honesty is the building blocks upon which our whole society is based, and business is a part of our society, and it's integral to the practice of being able to conduct business, that you have a set of honest standards.” Kerry Stokes

Good ethical conduct in the workplace indicates that employees take pride in their company's ethical standards and have respect for other employees, customers, suppliers and partners. It also includes professional conduct, business etiquette and an understanding of the importance for each employee to represent their company’s brand in a positive manner.

"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And, if they don't have the first, the other two will kill you."  – Warren Buffet

 During this Ethical Conduct in a Business Environment training course your employees will learn the hidden value – and priceless potential – of ethics and etiquette and how it can make a difference to their career success and your business.


Who should attend?

  • This course is applicable to all levels within your organization.

Training Outline

Ethical Conduct

  • What does ethical conduct mean?
  • What does it mean for an organisation to act ethically?
  • Definition of workplace ethics
  • Most important ethical terms and principles
  • Fundamental ethics principles
  • Practical examples of workplace ethics
  • Top 10 benefits of ethics in the workplace
  • Workplace ethical laws in business
  • Ethics and corporate governance
  • How to teach and enhance workplace ethics?
  • Six ways to live your organisation’s values and create a more ethical workplace
  • How to handle ethical dilemmas

Etiquette in the office

  • What is business etiquette and why is it important?
  • Understanding the importance of perceptions and first impressions
  • How to maintain a professional appearance
  • How to develop a professional greeting and handshake
  • How to manage your workstation
  • How to behave in an Open Plan office set-up
  • How to develop positive, professional relationships with your co-workers
  • How to develop positive, professional relationships with your superiors

Professional conduct

  • Professional e-mail etiquette
  • Professional meeting and business function etiquette
  • Appropriate use of the Internet and social media
  • Maintaining loyalty and confidentiality
  • Handling personal issues in the workplace
  • Tips for being assertive rather than aggressive
  • How to manage your time professionally

Professional Communication in the workplace

  • How to listen actively
  • How to understand and use appropriate body language
  • How to handle difficult people
  • How to deal with anger in yourself and others
  • Top tips for effective professional verbal communication

 

Additional Info

  • Course Duration: 2 Days
  • Includes:
    Comprehensive manual
    Framed certificate of attendance
    Notepad & Pen
    Superior training venue with delicious lunch, teas and refreshments
  • In-house Training: Contact Us