Training and Motivational Experts

Employee Relations

This intensive, practical training course on Employee Relations will equip delegates with the necessary skills to understand the disciplinary process, how to chair a hearing, present a case and what the roles of each party is at a hearing. It will deal with issues of non-performance including incapacity and includes practical case studies and several role-plays based on actual cases so that the delegates can transfer their knowledge into practice.

Managing Discipline and Performance in the Workplace

Aligned to Unit Standard: 9263 & 255514, NQF Level 5


Who should attend?

  • Middle to Upper Management

Training Outline

MISCONDUCT

Principles of Fairness

  • Concepts and Elements of Fairness
  • Substantive Fairness
  • Procedural Fairness
  • Code of Good Practice
  • Managing Conduct and the Code of Good Practice

Incident Investigation

  • Who investigates an incident?
  • Conducting the Investigation
  • Questioning relevant people
  • How to interview a witness
  • Inspecting the scene
  • Securing Physical Evidence
  • Reviewing the Findings of the Investigation
  • Framing the Allegations

Initiating Formal Disciplinary Action

  • Participants in a Disciplinary Enquiry
  • Notice of intention to hold a Disciplinary Enquiry
  • Who Bears the Onus of Proof?
  • Preparation of the Case
  • Analysis of the Issues
  • Selection of Witnesses
  • Preparation of Witnesses
  • Documentary Evidence
  • Preparing for Cross Examination
  • Preparing an Opening Statement

At the Disciplinary Enquiry

  • Presenting the Case
  • Leading your Witnesses
  • Evidence in Chief Do’s and Don’ts
  • Cross Examination
  • Preparing a Closing Argument
  • The Role of the Chairperson
  • Conducting the Disciplinary Enquiry
  • Taking Notes
  • Reaching a Verdict …guilty or not guilty?
  • Determining an Appropriate Sanction 
  • Grounds for Dismissal 

INCAPACITY

Principles of Fairness

  • Concepts and Elements of Fairness
  • Substantive Fairness
  • Procedural Fairness
  • Code of Good Practice
  • Managing Conduct and the Code of Good Practice

 Investigation

  • Who investigates a matter?
  • Conducting the Investigation
  • Questioning relevant people
  • Securing evidence
  • Reviewing the Findings of the Investigation

Initiating Formal Action

  • Participants in an incapacity matter
  • Notice of intention to hold an Incapacity meeting
  • Who Bears the Onus of Proof?
  • Preparation of the Case
  • Analysis of the Issues
  • Selection of Witnesses
  • Preparation of Witnesses
  • Documentary Evidence
  • Preparing an Opening Statement

At the Meeting

  • Presenting the Case
  • Leading your Witnesses
  • The Role of the Chairperson
  • Conducting the meeting
  • Taking Notes
  • Reaching a Verdict …incapable or capable?
  • Determining an Appropriate Outcome
  • Grounds for Dismissal

Practical

Misconduct

  • Practical disciplinary enquiry role play from incident to charging to having enquiry to making finding to issuing outcome.

Incapacity Due to Illness

  • Practical incapacity role play from illness/injury to notifying to having meeting to making finding to issuing outcome.

Incapacity Due to Poor Performance

  • Practical incapacity role play from poor performance to notifying to having meeting to making finding to issuing outcome.

Course Outcome

  • Understanding and performing the disciplinary process
  • Chairing a hearing
  • The role of a witness in a hearing
  • Dealing with issues of non-performance, incapacity, job mismatch etc.
  • Practical case studies, role plays etc.
  • How to investigate and prepare for the hearing
  • How to present the case at the hearing
  • Role of each party during the process

 

Additional Info

  • Course Duration: 5 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Not Available
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Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)