Training and Motivational Experts

Emotional Intelligence (EQ)

This training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success.

EQ, more than IQ, determines professional and personal growth and success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated.

Be smart with people

NQF Level 5


Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

Emotional Intelligence

  • What Is Emotional Intelligence
  • Origins of the Concept
  • The Five Domains of EQ
  • The Ability-Based Model
  • Characteristics of Emotional Intelligence
  • How to Improve Your Emotional Intelligence

Emotional Intelligence, Self-Awareness and Self-Management

  • EQ and the Characteristics of a High vs. Low EQ
  • What To Do With Your Emotions
  • Johari Window for Increased EQ

Emotional Intelligence and Inter-Personal Relationships

  • Comparison of Sympathy with Empathy
  • Practical Empathetic Communication
  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People
  • Coping with Confrontation
  • The Seven Habits of Highly Effective People®

 Emotionally Intelligent Communication Skills

  • What Is Communication
  • The Communication Process
  • Types of Communication
  • Non-Verbal Behaviours for Effective Communication
  • Barriers to Communication
  • Active Listening
  • Feedback
  • Steps to Provide Feedback in Difficult Conversations

Transactional Analysis as a Communication Tool

  • Transactional Analysis
  • Philosophy of TA

Self-Assessment Exercises

Additional Info

  • Course Duration: 2 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Book 4 or more delegates from the same company on the same session and receive 10% discount.
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Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)