Training and Motivational Experts

Emotional Intelligence (EQ) Training

This training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success.

EQ, more than IQ, determines professional and personal growth and success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated.

This fun, practical workshop explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates with the knowledge and practical skills to manage difficult people, difficult conversations and conflict.  It will explain the principles of effective inter-personal communication and how to understand behaviour in order to modify it.  This workshop will be beneficial for everyone who have wanted to handle bosses, spouses, children, in-laws or employees in a more effective manner.


NQF Level 5

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

What is EQ and Why Does It Matter?

  • What Is Emotional Intelligence?
  • Origins of the Concept
  • The Five Domains of EQ
  • The Ability-Based Model
  • Characteristics of Emotional Intelligence
  • How to Improve Your Emotional Intelligence
  • The increasing importance of High EQ in today’s workplace

Emotional Intelligence, Self-Awareness and Self-Management

  • EQ and the Characteristics of a High vs. Low EQ
  • How to be intelligent with your emotions
  • How to understand and use the Johari Window for Increased EQ

Emotional Intelligence and Inter-Personal Relationships

  • Comparison of Sympathy with Empathy
  • Practical Empathetic Communication
  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People
  • Coping with Confrontation
  • The Seven Habits of Highly Effective People®

Effective Communication Skills

  • What is Effective, Productive Communication
  • Key Facts About the Way We Communicate
  • Understanding The Communication Process and Types
  • Non-verbal Behaviours for Productive Communication
  • How to Overcome Communication Barriers to Establish Trust and Rapport
  • Essential Verbal Communication Skills
  • 5 Hazardous Attitudes
  • How to Listen Actively and Give Constructive Feedback
  • Listen to More than Words
  • Steps to active listening and understanding
  • Feedback
  • How to Have a Difficult Conversation with Difficult People
  • Communicating Criticism
  • Conflict Resolution
  • Aggressive vs Non-Aggressive vs Assertive - Communication Approaches
  • Tips for Assertive Communication
  • Communicating Important Decisions
  • How to prevent pointless meetings
  • E-Mail Etiquette Rules
  • Communication Tips

Self-Assessment Exercises

  • Communication Skills Self-Assessment
  • Inter-personal Communication Skills Self-Assessment

Transactional Analysis

  • Roots of Transactional Analysis
  • Life Positions
  • The Script
  • Script Analysis
  • Permissions and Injunctions
  • Redecisions
  • Strokes
  • Games
  • Ego States
  • Blame model

 Case Studies

  • Emotional Intelligence (EQ)
  • Emotional Intelligence for Change at Sheraton Studio City
  • The Business Case for Emotional Intelligence
  • IQ or EQ?
  • How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
  • Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
  • The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality

Self-Assessment Exercises: EQ Self-Assesment

  • Emotional Intelligence Self-Assessment – Dr. Dawie Smit
  • Self-reflection – Assertiveness Questionnaire
  • Assertiveness and Responsiveness Self-Assessment


Additional Info

  • Course Duration: 2 Days
  • Includes:
    Comprehensive manual
    Framed certificate of attendance
    Notepad & Pen
    Superior training venue with delicious lunch, teas and refreshments
  • In-house Training: Contact Us