Training and Motivational Experts

Develop Your Leadership

This course is aimed at employees who have been earmarked for succession or find themselves in a management position for the first time. This training intervention will equip the delegates not only with a list of actions all leaders and managers should take and which mistakes to avoid, but also how to build and lead teams to great performance. It will cover all aspects related to leadership requirements in today’s business world, including managing change, communicating powerfully and effectively motivating and inspiring a team through emotionally intelligent behavioural management of people. It will provide them with the knowledge and know-how, to ensure sustainable successful leadership and management into the future and help them to be smart with people.

Lead with conviction!

NQF Level 5


Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

Develop Your Leadership And Management       

  • What Is Leadership?
  • Leadership “Styles” That Make Up Outstanding Leaders
  • The New Leadership Skills Set
  • Core and Adaptive Leadership Skills
  • Top 5 Gaps in Leader’s Awareness
  • The character and values of leadership
  • The Ingredients of Ethical Value Based Leadership
  • Differences Between Leadership and Management
  • Old vs New Leadership Thinking
  • Traditional versus High Performance Organisations
  • Common Mistakes Leaders Make
  • Summary of Good to Great by Jim Collins

Case Study

  • A Leader Lets Other People Find Meaning in Their Lives
  • CMI - The Importance of Effective Management
  • Using a Range of Management Styles to Lead a Business Enterprise
  • Decision Making Techniques
  • Delivering a Business Strategy

Teamwork, Motivation And Delegation    

  • Ingredients of a Great Team
  • Powerful Leadership Lessons from the Movie ‘Coach Carter’
  • What is Delegation
  • Why is delegation a key leadership tool?
  • Key Steps to Successful Delegation
  • Barriers to effective delegation
  • The RACI Principle of Delegation, Role Division and Work Sharing
  • 10 Ways to Prevent Pointless Meetings   

 

Case Studies

  • Values into Vision
  • Winning Teams Are Made Up of Winners
  • Using Teamwork to Build a Better Workplace

 

Emotionally Intelligent Leadership

  • What Is Emotional Intelligence?
  • Origins of the Concept
  • The Ability-Based Model
  • Practical Empathetic Communication

Case Studies

  • Emotional Intelligence (EQ)
  • Emotional Intelligence for Change at Sheraton Studio City
  • The Business Case for Emotional Intelligence
  • IQ or EQ?
  • How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
  • Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and
  • Leadership Study
  • The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality

Self-Assessment Exercises: EQ Self-Assessment         

  • Emotional Intelligence Self-Assessment – Dr Dawie Smit
  • Self-reflection – Assertiveness Questionnaire
  • Assertiveness and Responsiveness Self-Assessment

Effective Communication  

  • What Is Communication?
  • The Communication Process
  • Types of Communication
  • Non-Verbal Behaviours for Effective Communication
  • Barriers to Communication
  • Active Listening
  • Steps to active listening and understanding
  • E-Mail Etiquette Rules
  • 10 Step Action Plan for Personal Impact
  • Communicating Important Decisions

Case Studies

  • Kill the Staff Newsletter
  • The Heart of Leadership Communication
  • Devising a Communication Plan
  • Engaging With Stakeholders
  • Using Effective Communications to Create Direction

 

Transactional Analysis As A Communication Tool

  • Transactional Analysis
  • Philosophy of TA

Coping With Confrontation

  • How to Have a Difficult Conversation
  • Dealing with Confrontation
  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People

Change Management          

  • Who Are the People Who Resist Change?
  • What Is Change?
  • Change Management
  • How does change affect me?
  • Understanding the Change Curve
  • 5 Steps to Managing Change

Additional Info

  • Course Duration: 2 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Book 4 or more delegates from the same company on the same session and receive 10% discount.
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Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)