Training and Motivational Experts

Develop Your Leadership

The Develop Your Leadership interactive training course is aimed at employees who have been earmarked for succession or find themselves in a management position for the first time. This training intervention will equip the delegates not only with a list of actions all leaders and managers should take and which mistakes to avoid, but also how to build and lead teams to great performance. It will cover all aspects related to leadership requirements in today’s business world, including managing change, communicating powerfully and effectively, motivating and inspiring a team through emotionally intelligent behavioural management of people. It will provide them with the knowledge and know-how to ensure sustainable successful leadership and management into the future and help them to be smart with people.

Lead with conviction!

NQF Level 5

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

 An Introduction to Leadership and Management

  • What Is Leadership
  • Leadership “Styles” That Make Up Outstanding Leaders
  • Are Leaders Born Or Developed? How Come? Do You Agree?
  • The Ingredients of Ethical Value Based Leadership
  • The Difference between Managers and Leaders
  • Common Mistakes Leaders Make
  • The RACI Principle of Delegation, Role Division and Work Sharing
  • 10 Ways to Prevent Pointless Meetings

Teamwork and Motivation

  • Ingredients of a Great Team
  • Key Points to Remember

Effective Communication

  • What Is Communication
  • The Communication Process
  • Types of Communication
  • Non-Verbal Behaviours for Effective Communication
  • Barriers to Communication
  • Active Listening
  • Feedback
  • How to Have a Difficult Conversation
  • E-Mail Etiquette Rules
  • 10 Step Action Plan for Personal Impact
  • Communicating Important Decisions

Transactional Analysis as a Communication Tool

  • Transactional Analysis
  • Philosophy of TA
  • Feedback

Coping With Confrontation

  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People

Change Management

  • Who Are the People Who Resist Change?
  • What Is Change
  • Change Management

How to Employ EQ to Be a Better Communicator

  • What Is Emotional Intelligence
  • Origins of the Concept
  • The Ability-Based Model
  • Empathy versus Sympathy (And Versus Pity)
  • Practical Empathetic Communication

Leadership Self-Assessment Activity

  • Scoring
  • The Results

Self-Assessment Exercises

Additional Info

  • Course Duration: 2 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Book 4 or more delegates from the same company on the same session and receive 10% discount.

Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)