Training and Motivational Experts

Crisis Management

This interactive training course looks at how to manage and communicate during a period of crisis.

"When written in Chinese, the word “crisis” is composed of two characters. One represents danger and the other represents opportunity." - John F. Kennedy


Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

Introduction

Media Interview Tips

Stakeholder interview tips

Handling Media Interviews

Reputation management in a crisis

Crisis media event planning & management

Crisis media interview skills

Practicing Tough Questions

10 Rules of Crisis Management

Should the CEO be the spokesperson?

The new threat - Social Media

How to Manage a Social Media Crisis

Your crisis potentially stays on the Internet

Face the Facebook threaded replies

Additional Info

  • Course Duration: 2 Days
  • Includes: Fully developed manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Available for 7 or more delegates.
  • Public Courses: Not Available
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Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)