Training and Motivational Experts

Manage A Diverse Work Force To Add Value

This training course demonstrates understanding of the reality of diversity and its value in a unit. It also identifies cultural biases, stereotypes and perceptions together with the influence they can have on dealing with diversity.

SAQA US ID: 252043 Credits 6

Notional Hours: 60

Purpose Of The Unit Standard

This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

  • Demonstrating knowledge and understanding of diversity in the workplace.
  • Demonstrating understanding of the reality of diversity and its value in a unit.
  • Managing team members taking into account similarities and differences.
  • Dealing with disagreements and conflicts arising from diversity in a unit.

Learning Assumed To Be In Place And Recognition Of Prior Learning

It is assumed that learners are competent in:

  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4.

Unit Standard Range

  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • Diversity includes differences in history, nationality, culture, background, experiences, beliefs, values, attitudes, values, race, age, sex, disability, sexual orientation, language, talents and education.

Training Outline

Specific Outcomes and Assessment Criteria:

Specific Outcome 1

Demonstrate knowledge and understanding of diversity in the workplace.

Assessment Criteria

Assessment Criterion 1

Diversity is defined in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education.

Assessment Criterion 2

Diversity is explored as a potential source of discrimination.

Assessment Criterion 3

The implications of diversity for external and internal relationships is examined and explained with examples.

Assessment Criterion 4

Cultural biases, stereotypes and perceptions are identified together with the influence they can have on dealing with diversity.

 

Specific Outcome 2

Demonstrate understanding of the reality of diversity and its value in a unit.

Assessment Criteria

Assessment Criterion 1

The benefits of diversity in team members and clients are explained with examples.

Assessment Criterion Range

The benefits of diversity include improved products, services, relationships and the ability to attract and retain employees.

Assessment Criterion 2

Ways of utilising the diversity among team members are explored with a view to enhancing relationships and improving the productivity of a unit.

Assessment Criterion 3

Ways of meeting the diverse needs and goals of team members in a unit are explored in relation to the goals and objectives of a unit.

Assessment Criterion 4

Ways of meeting the needs of diverse clients and communities through a range of products and services is explored to identify new opportunities.

 

Specific Outcome 3

Manage team members taking into account similarities and differences.

Assessment Criteria

Assessment Criterion 1

Diversity in beliefs, values, interests and attitudes are identified through interaction within a unit.

Assessment Criterion 2

Common beliefs, values, interests and attitudes that will serve a basis for leading the team are recognised through interaction within a unit.

Assessment Criterion 3

The expression of diverse viewpoints and ways of being is encouraged in a unit through management activities.

Assessment Criterion 4

Sensitivity towards and understanding of diversity are demonstrated through management activities.

 

Specific Outcome 4

Deal with disagreements and conflicts arising from diversity in a unit.

Assessment Criteria

Assessment Criterion 1

Incidents of conflict and disagreement are acknowledged and managed in a way that enhances relationships in a unit.

Assessment Criterion 2

Cases of unfair discrimination and discriminatory practices are identified and managed at the appropriate level of authority in the entity.

Assessment Criterion 3

Disagreements and conflict are used as opportunities for learning to improve the cohesion in a unit.

 

Unit Standard Accreditation And Moderation Options

  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures.

Unit Standard Essential Embedded Knowledge

The nature and characteristics of diversity.

  • The nature of unfair discrimination, discriminatory practices, cultural biases and stereotypes.
  • Types of discrimination.
  • Techniques for the effective management of diversity.
  • Ways of dealing with disagreements and conflict relating to diversity.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems relating to conflict, disagreements and discrimination relating to diversity.

UNIT STANDARD CCFO WORKING

Work effectively with others in developing and implementing solutions.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities when dealing with team members in managing diversity in a unit.

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information on the nature of diversity in a unit.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when dealing with conflict and disagreements arising from diversity in a unit.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems in recognising the complexity of diversity.

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:

  • Being culturally and aesthetically sensitive across a range of social contexts when dealing with diversity in a unit.

 

Additional Info

  • Course Duration: 2 Days
  • Includes: Comprehensive manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: Contact Us
  • Public Courses: Book 4 or more delegates from the same company and receive 10% discount.
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