Training and Motivational Experts

Further Education and Training Certificate: Debt Recovery Level 4

SAQA Qualification ID 49021, NQF Level 4, 140 Credits

Introduction

 

Bad debt can have serious consequences for any company. It is essential to ensure that your debt collection activities result in fast payment of the outstanding amounts, without damaging your relationship with customers. This qualification will enable you to do just that. You will learn about ethics and personal effectiveness within the debt recovery context, the application of the legalities in the liquidation of debt, the management of the debtor and credit grantor portfolios and the facilitation of oral and written communication for the purposes of effectively administering debt recovery.

 

Course Designed For

Managers, supervisors, team leaders and professionals in all aspects of corporate life who find themselves having to manage debt recovery.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication and Mathematical Literacy as well as Computer Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Manage credit grantor portfolios
  • Manage debtor portfolios
  • Administer the debt recovery process
  • Apply key legislation, codes of conduct and ethics in debt recovery
  • Communicate effectively with internal and external stakeholders in at least two languages
  • Use mathematics correctly in work and personal situations

Qualification Outline

Module 1a: Communication fundamentals

  • Accommodate audience and context needs in oral communication
  • Engage in sustained oral communication and evaluate spoken texts
  • Read, analyse, interpret and respond to a variety of literary texts
  • Write for a range of business contexts

Module 1b: Numeracy fundamentals

  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life- related problems
  • Represent, analyse and calculate shape and motion in 2- and 3D space in different contexts
  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues

Module 2: Personal effectiveness and record keeping

  • Achieve personal effectiveness in a business environment
  • Plan, organise, implement and control record keeping systems
  • Plan, organise and control the day-to-day administration of an office support function
  • Demonstrate skills and techniques required to build a relationship with clients in a financial services environment

Module 3: Legal and ethical frameworks for debt recovery

  • Demonstrate knowledge and application of ethical conduct in a debt recovery work context
  • Read, analyse and respond to a variety of texts
  • Demonstrate and apply understanding of the legal requirements relevant to the liquidation of debt

Module 4: Debtor assessment and portfolio management

  • Manage a debtor portfolio
  • Assess and allocate debt collecting accounts according to risk profiles
  • Demonstrate and apply understanding of the legal requirements relevant to the liquidation of debt

Module 5: Effective debt collection strategies

  • Engage in sustained oral communication and evaluate spoken texts
  • Communicate orally with relevant stakeholders in the recovery of debt
  • Demonstrate skills and techniques required to build a relationship with a client in a financial services environment
  • Negotiate an agreement or deal in an authentic work situation
  • Compile debtor correspondence in accordance with legislation and standard procedures

Module 6: Manage a credit provider portfolio in a debt recovery environment

  • Manage credit grantor portfolio
  • Demonstrate knowledge of the repossession of goods under a credit agreement
  • Write for a wide range of contexts
  • Present information in report format
  • Use the writing process to compose texts required in the business environment