Training and Motivational Experts

Business Administration Services Level 4 Learnership

This Mindspa Institute Business Administration Learnership makes the connection between structured learning (theory) and work experience (practice) in order for the delegate to obtain a qualification that is registered on the National Qualifications Framework (NQF).

NATIONAL CERTIFICATE:

Business Administration Services Level 4 Learnership

NQF LEVEL 4

SAQA-ID 61595


PURPOSE AND RATIONALE OF THE QUALIFICATION

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

Competencies

It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project co-ordination.

Entry Level Requirement

All qualifications from a level 4 upward need to ensure that the exiting Learners have 20 credits in a second language for communication. Therefore it is imperative that the chosen Learners have proof of having passed a second Language in Grade 11 or matric.

Training Outline

Team and Diversity Management

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  7791 Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
Core  10135 Work as a project team member  Level 4  NQF Level 04 
Elective  242819 Motivate and Build a Team  Level 4  NQF Level 04  10 

Time Management and Interpersonal Skills

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  110021 Achieve personal effectiveness in business environment  Level 4  NQF Level 04 
Core  15234 Apply efficient time management to the work of a department/division/section  Level 5  Level TBA: Pre-2009 was L5 

Financial Management

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  13941 Apply the budget function in a business unit  Level 4  NQF Level 04 
Elective  117111 Apply knowledge of basic accounting principles to financial services  Level 3  NQF Level 03 

Research and Analysis

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  13943 Analyse new developments reported in the media that could impact on a business sector or industry  Level 4  NQF Level 04  10 

Stock and Fixed Assets

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  13945 Describe and apply the management of stock and fixed assets in a business unit  Level 4  NQF Level 04 

Fraud Control

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  110026 Describe and assist in the control of fraud in an office environment  Level 4  NQF Level 04 
Core  10022 Comply with organisational ethics  Level 4  NQF Level 04 

Manage Service Providers

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  14552 Contract service providers  Level 4  NQF Level 04 
Core  109999 Manage service providers in a selected organisation  Level 4  NQF Level 04 

Office Administration

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  110003 Develop administrative procedures in a selected organisation  Level 4  NQF Level 04 
Core  110009 Manage administration records  Level 4  NQF Level 04 
Elective  242817 Solve problems, make decisions and implement solutions  Level 4  NQF Level 04 

Business Communication

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Core  110023 Present information in report format  Level 4  NQF Level 04 
Fundamental  8968 Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
Fundamental  8972 Interpret a variety of literary texts  Level 3  NQF Level 03 
Fundamental  8969 Interpret and use information from texts  Level 3  NQF Level 03 
Fundamental  8970 Write texts for a range of communicative contexts  Level 3  NQF Level 03 
Fundamental  8975 Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
Fundamental  121645 Use the writing process to compose texts required in the business environment  Level 4  NQF Level 04 
Fundamental  8976 Write for a wide range of contexts  Level 4  NQF Level 04 

Numeracy

Unit Standard Type Unit Standard Code Unit Standard Title Level   Credits
Fundamental  9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
Fundamental  12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities  Level 4  NQF Level 04 
Fundamental  7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
Fundamental  8974 Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 

Brought to you by The Mindspa Institute in association with Advanced Assessments (accreditation number: 2291)

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