Training and Motivational Experts

Business Administration Services Level 3 Learnership

This Mindspa Institute Business Administration Services Learnership makes the connection between structured learning (theory) and work experience (practice) in order for the delegate to obtain a qualification that is registered on the National Qualifications Framework (NQF).

NATIONAL CERTIFICATE:

Business Administration Services Level 3 Learnership

NQF LEVEL 3

SAQA-ID 67465


Qualification Rules:

In keeping with SAQA requirements, the qualification is made up of unit standards that are classified as Fundamental, Core and Elective for the purpose of this qualification. A minimum of 120 credits is required to complete the qualification.

Fundamental Component: All unit standards totalling 45 credits are compulsory.

Core Component: All unit standards totalling 64 credits are compulsory.

Elective Component: Learners are to choose unit standards totalling a minimum of 11 credits.

Training Outline

Modular Outline of Learning Programme

Module One: Events Management

Unit Standard Type Unit Standard Code Unit Standard Title Level Credits
Core 13929 Co-ordinate meetings, minor events and travel arrangements     3 3
Core 7706 Maintain a Booking System 3 3
Core 13934 Plan and prepare meeting communications 3 4

Module Two: Team Management

Unit Standard Type Unit Standard Code Unit Standard Title Level Credits
Core 8420 Operate in a team 2 4
Core 7860 Introduce new staff to the workplace 3 1
Core 96453 Use communication skills to handle and resolve conflict in the workplace 3 3

 Module Three: Numeracy

Unit Standard Type Unit Standard Code Unit Standard Title Level Credits
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations

3

2

Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 11241 Perform basic Business Calculations 3 6
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5

Module Four: Computer and Document Management

Unit Standard Type Unit Standard Code Unit Standard Title Level Credits
Core 7573

Demonstrate ability to use the World Wide Web

Produce and use spreadsheets for business

Produce word processing documents for business

2

3

Core 13933 Plan, monitor and control an information system in a business environment 3 3
Core 7567 Produce and use spreadsheets for business 3 5
Core 7570 Produce word processing documents for business 3 5

Module Five: Business Communication

Unit Standard Type Unit Standard Code Unit Standard Title Level Credits
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 9960 Communicate verbally and non-verbally in the workplace 3 8
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5

Module Six: Office Management (There are three Parts to this Module)

Unit Standard Type Unit Standard Code Unit Standard Title Level Credits
Core 10170 Demonstrate understanding of employment relations in an organisation  3 3
Core 7796 Maintain a secure working environment  3 1
Core 13937 Monitor and control office supplies  3 2
Core 13931 Monitor and control the maintenance of office equipment  3 4
Core 13935 Plan and conduct basic research in an office environment  3 6
Core 14357 Demonstrate an understanding of a selected business environment   4 10
Core 7785 Function in a business environment 3 4
Elective 13928 Monitor and control reception area  3 4
Elective 13930 Monitor and control the receiving and satisfaction of visitors 3 4
Elective 7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4

Qualification Outcome

On achieving this qualification, the Candidate will be able to:

  • Gather and report information
  • Plan, monitor and control and information system
  • Maintain booking systems
  • Participate in meetings and process documents and communications related thereto
  • Utilise technology to produce information
  • Plan and conduct basic research in an office environment
  • Coordinate meetings, minor events and travel arrangements
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations

Candidates exiting this qualification before completion, retain the credits for Unit Standards successfully completed and may carry them over to other qualifications to which they are applicable. Candidates may also retain the credits until a later stage should studies be recommended, provided the Unit Standards are still relevant to the qualification

International Comparability

This qualification was compared with qualifications and standards in administration in:

  • Australia
  • New Zealand
  • England
  • Scotland

A direct comparison of the title, specific outcomes, assessment criteria, exit level outcomes and embedded knowledge was undertaken with each. However, it was borne in mind that this qualification was developed for the South African context, while at the same time requiring international comparability.

It was decided that this qualification equated favourably, in terms of the components looked at and in terms of the overall competencies in the qualification, with the administration qualifications in all the countries mentioned. The qualification that best equates with this one is the Australian Certificate 2 in Business (Office Administration) Code BSA 20197.

Further Development

This qualification articulates with the following qualifications:

  • The National Certificate in Business Administration: Level 3
  • The National Certificate in Management: Level 3
  • The National Certificate in Public Administration: Level 3

It should also articulate with any other qualification at level 3 in the following fields:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial administration
  • Banking administration
  • Personal / executive secretarial services
  • Data capturing

Brought to you by The Mindspa Institute in association with Advanced Assessments (accreditation number: 2291)

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If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)