Training and Motivational Experts

Learnerships 2018

SAQA Qualification ID 61595 , NQF Level 4, 140 Credits | 20 OPSA CPD Points

Introduction

 

The South African Qualification’s Authority (SAQA) has identified the core competencies which are essential for today’s top office professionals. The core of the Qualification offers the learner knowledge and skills in the management of records, business writing, problem solving, ethics, cultural awareness, self- management and self-development, project teamwork and business policies and procedures. This qualification will provide the broad knowledge; skills and values needed in the Administration field and will facilitate access to further education and training. The purpose of this qualification is to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a program of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities

 

Course Designed For

This qualification is ideal for candidates who have been working in an administrative position for a minimum of 1 year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification. These sessions will also facilitate understanding of the evidence required to be collected for your Portfolio of Evidence.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication, Mathematical and Computer Literacy at NQF Level 3 (equivalent to Grade 10).

Qualification Objectives

  • Knowledge of the procedures for stock and fixed asset control
  • Develop administrative systems
  • Improve organisational effectiveness
  • Present reports in appropriate format
  • Manage service providers
  • Plan and organise own work
  • Establish and maintain sound working relationships
  • Comply with the organisation`s ethics and code of conduct
  • Maintain files and records as required
  • Set personal goals and develop and manage themself in a business context
  • Be aware of how fraud can be present in an office environment
  • Display cultural awareness in dealing with customers and colleagues
  • Identify and solve work related problems
  • Improve personal productivity
  • Be an effective member of a team and a knowledgeable worker

Qualification Outline

Module 1: Administration Management - Finance and Ethics

  • Administration and record storage procedures
  • Understanding stock and fixed asset management
  • Policies and Procedures
  • Organisational Finance and Budgets
  • Organisational Fraud and Ethics
  • Understanding organisational Codes of Conduct

Module 2: Professional Workplace Relationships

  • Understanding cultural diversity
  • Enhancing stakeholders and workplace relationships
  • Effective team work and delegation
  • Time management and prioritisation skills

Module 3: Research and Reports

  • Administration with service providers
  • Report writing

Module 4a: Maths Fundamentals

  • Statistics, probability, shapes and motion
  • Personal and business financial aspects

Module 4b: Second Language Fundamentals

  • Interpret texts in second language
  • Write and present in second language
SAQA Qualification ID 71489 – LP 93996, NQF Level 4

Introduction

 

The Contact Centre industry is fast becoming the next knowledge worker industry, and has an increased demand for skills that ensure growth and sustainability. Nationally, Call Centres have become a standard requirement inside existing organisations within larger industries such as Banking, Mobile Telecommunications, Insurance and Pay-Tv, to name a few. This program is designed for Contact Centre staff that wants to formally progress and make Contact Centre Operations their chosen career path due to the on-going demand nationally and flexibility across industries. This program identifies call centre standards against which to align and measure Contact Centre Supervisors and Team Leaders. This will extend your personal range of skills and knowledge of the industry to become more competent leaders in Contact Centres.

 

Course Designed For

This qualification is ideal for candidates who have been working in a Contact Centre position for a minimum of 1 year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification. These sessions will also facilitate understanding of the evidence required to be collected for the delegates Portfolio of Evidence.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication, Mathematical and Computer Literacy at NQF Level 3 (equivalent to Grade 10). They will also have demonstrated competency against unit standards in Contact Centre Support at NQF Level 2 or equivalent.

Qualification Objectives

  • Understand and implement service levels and their monitoring in Contact Centre
  • Monitor and control Contact Centre support Staff and their meeting of targets and standards
  • Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements
  • Identify specific Contact Centre customers
  • Coach others in Contact Centre
  • Work with Contact Centre statistical data

Qualification Outline

Module 1: Customers and Products

  • Identify Customers
  • Understand design and purpose of Customer Databases
  • Identify product features, advantages and benefits
  • Analysis Calls/Sales Statistical Reports

Module 2: Market Trends

  • Completing market research
  • Compiling Comparative and Trend Analysis
  • Creating Initiative Recommendation Reports

Module 3: Service Levels

  • Identifying and understanding expected Service Levels
  • Collecting and analysing Statistical Data
  • Compiling Service Level Performance Reports

Module 4: Monitoring and Coaching

  • Completing Contact Centre Agents’ Performance Reviews
  • Compiling Skills Needs Analysis
  • Conducting Coaching
  • Compiling Personal Performance Reports
SAQA Qualification ID 49021, NQF Level 4, 140 Credits

Introduction

 

Bad debt can have serious consequences for any company. It is essential to ensure that your debt collection activities result in fast payment of the outstanding amounts, without damaging your relationship with customers. This qualification will enable you to do just that. You will learn about ethics and personal effectiveness within the debt recovery context, the application of the legalities in the liquidation of debt, the management of the debtor and credit grantor portfolios and the facilitation of oral and written communication for the purposes of effectively administering debt recovery.

 

Course Designed For

Managers, supervisors, team leaders and professionals in all aspects of corporate life who find themselves having to manage debt recovery.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication and Mathematical Literacy as well as Computer Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Manage credit grantor portfolios
  • Manage debtor portfolios
  • Administer the debt recovery process
  • Apply key legislation, codes of conduct and ethics in debt recovery
  • Communicate effectively with internal and external stakeholders in at least two languages
  • Use mathematics correctly in work and personal situations

Qualification Outline

Module 1a: Communication fundamentals

  • Accommodate audience and context needs in oral communication
  • Engage in sustained oral communication and evaluate spoken texts
  • Read, analyse, interpret and respond to a variety of literary texts
  • Write for a range of business contexts

Module 1b: Numeracy fundamentals

  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life- related problems
  • Represent, analyse and calculate shape and motion in 2- and 3D space in different contexts
  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues

Module 2: Personal effectiveness and record keeping

  • Achieve personal effectiveness in a business environment
  • Plan, organise, implement and control record keeping systems
  • Plan, organise and control the day-to-day administration of an office support function
  • Demonstrate skills and techniques required to build a relationship with clients in a financial services environment

Module 3: Legal and ethical frameworks for debt recovery

  • Demonstrate knowledge and application of ethical conduct in a debt recovery work context
  • Read, analyse and respond to a variety of texts
  • Demonstrate and apply understanding of the legal requirements relevant to the liquidation of debt

Module 4: Debtor assessment and portfolio management

  • Manage a debtor portfolio
  • Assess and allocate debt collecting accounts according to risk profiles
  • Demonstrate and apply understanding of the legal requirements relevant to the liquidation of debt

Module 5: Effective debt collection strategies

  • Engage in sustained oral communication and evaluate spoken texts
  • Communicate orally with relevant stakeholders in the recovery of debt
  • Demonstrate skills and techniques required to build a relationship with a client in a financial services environment
  • Negotiate an agreement or deal in an authentic work situation
  • Compile debtor correspondence in accordance with legislation and standard procedures

Module 6: Manage a credit provider portfolio in a debt recovery environment

  • Manage credit grantor portfolio
  • Demonstrate knowledge of the repossession of goods under a credit agreement
  • Write for a wide range of contexts
  • Present information in report format
  • Use the writing process to compose texts required in the business environment
SAQA Qualification ID 58761, NQF Level 4, 140 Credits

Introduction

 

A wide body of research, including research from the World Health Organisation, points to early childhood as being the most important phase for overall development of an individual’s intelligence, personality and social behaviour. The effects of neglect in these formative years can be cumulative and lasting. The Further Education and Training Certificate: Early Childhood Development will enable you to facilitate all- round development of young children in a manner that is sensitive to culture and individual needs (including special needs). It will also enable you to provide quality early childhood development services for children in a variety of contexts, including community-based services, ECD centres, at home and in institutions.

 

Course Designed For

This qualification provides a means for formal recognition of those who are already practicing in the field, without ECD qualifications, as well as for those who wish to enter the field.

Entry Requirements

Communication and mathematical literacy at NQF Level 3 (Grade 11) or equivalent
Second language at NQF Level 2 (Grade 10) or equivalent

Qualification Objectives

  • Plan and prepare for Early Childhood Development
  • Facilitate and monitor the development of babies, toddlers and young children
  • Provide care and support to babies, toddlers and young children

Qualification Outline

Module 1: Understanding Early Childhood Development

  • Demonstrate knowledge and understanding of the development of babies, toddlers and young children
  • Use language and communication in occupational learning programmes
  • Use a second language and communication in occupational learning programmes

Module 2: Plan and prepare for Early Childhood Development

  • Prepare resources and set up the environment to support the development of babies, toddlers and young children
  • Prepare Early Childhood Development programmes with support
  • Design activities to support the development of babies, toddlers and young children
  • Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

Module 3: Facilitate and monitor the development of babies, toddlers and young children

  • Facilitate the holistic development of babies, toddlers and young children
  • Observe and report on child development
SAQA Qualification ID 67463, NQF Level 4, 140 Credits

Introduction

 

Human Resources departments and HR managers are an integral part of a successful company, playing a major role in getting the best out of and retaining valued employees. This valuable HR qualification is essential if you are working in an HR Department or considering a career in HR or personnel management, or if you want to progress in your existing Human Resources career. The course is NQF aligned and SABPP accredited.

 

Course Designed For

Designed for managers and leaders with line management responsibilities, this course will help you to understand the skills and knowledge required to carry out your legal and HR roles and responsibilities.

Entry Requirements

It is assumed that learners wishing to enter a programme leading to this qualification have Communication Literacy, Numeracy and Computer Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Collect, collate, and distribute HR related information
  • Provide advice on organisation procedures related to HR
  • Demonstrate an understanding of people dynamics and the impact in the workplace.
  • Demonstrate an understanding of the functioning of business and the role and contribution of individuals within organisations.
  • Support the implementation of HR processes and systems

Qualification Outline

Module 1: Business Communication

  • Effective business writing
  • Powerful presentation skills
  • Professional communication skills

Module 2: Business Concepts

  • Apply basic business concepts
  • Understand business mathematics and financial aspects of business
  • Assess legal contracts in an HR environment

Module 3: Employee Engagement

  • Demonstrate an understanding of employment relations
  • Recruit and select candidates to fill defined positions
  • Induct a new employee

Module 4: HR Related Administration

  • Manage the capture, storage and retrieval of HR information
  • Administer data, systems, payments and provide advice related to compensation
  • Edit, code and capture data

Module 5: Staff Development

  • Perform one-on-one training
  • Conduct targeted training and development
  • Analyse the skills development legislation and apply it in the workplace
  • Conduct skills development administration

Module 6: Employee Relations

  • Represent stakeholders in consultations and discussions
  • Participate in the implementation and utilisation of equity related processes
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate finding
SAQA Qualification ID 57712 , NQF Level 4, 150 Credits | 20 OPSA CPD Points

Introduction

Being tasked with taking on the role of manager can be an exciting but daunting challenge. This qualification focuses on developing managerial excellence. Driven by subject-matter experts and positioned, tested and implemented against the needs of the market, this qualification provides leading edge management and leadership thinking, training and development. Managers are required to have a set of fundamental competencies to succeed in the managerial role:
  • Developing plans to achieve defined objectives.
  • Organising resources in accordance with a developed plan.
  • Leading a team to work co-operatively to achieve objectives. Monitoring performance to ensure compliance to a plan.
  • Making decisions based on a code of ethics.

This qualification lays the foundation for you to build a career in management across various sectors and industries. It will provide you with solid skills in four key areas: Leadership, self-management, people management and management practices

Course Designed For

This qualification is ideal for candidates who have been working in a supervisory or team leader position for a minimum of one year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification.

Entry Requirements

Applicants must have Communication, Mathematical Literacy and Computer Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Information analysis and presentation according to organisational objectives and requirements
  • Defining and aligning tasks, resources, time frames and measurement criteria to meet organisational objectives
  • Application of methods, procedures and techniques to organise a work unit in accordance with organisational requirements
  • Application of the principles of leadership, organisation’s objectives and Standard Operating Procedures within a work unit
  • Application of knowledge of group dynamics to build effective teams
  • Measurement of work unit performance against organisational objectives
  • Understanding of the concept of ethics and its influence on activities and decision-making

Qualification Outline

Cluster One

Module 1: Workplace Ethics and Problem Solving

  • Instilling workplace ethics
  • Solving problems effectively

Cluster Two

Module 2: Planning Skills

  • Employing a systematic approach to achieving objectives
  • Using planning skills to resolve a problem

Cluster Three

Module 3: Expenditure and Budgets

  • Managing expenditure and budgets

Module 4: Time Management

  • Allocating resources
  • Managing time and priorities

Cluster Four

Module 5: Organisational Strategy and Functions

  • Understanding your organisation’s strategy
  • Clarifying organisational functions

Module 6: Workplace Relationships

  • Managing workplace relationships

Cluster Five

Module 7: Leadership and Team Morale

  • Developing strong leadership skills
  • Understanding team dynamics and morale

Module 8: Meetings and Minutes

  • Conducting structured meetings

Cluster Six

Module 9: Performance Monitoring

  • Monitoring performance
  • Managing your supply chain

Module 10: Customer Service

  • Providing outstanding customer service

Cluster Seven

Module 11: Maths Fundamentals

  • Statistics, probability, shapes and motion
  • Personal and business financial aspects

Module 12: Second Language Fundamentals

  • Interpret texts in second language
  • Write and present in a second language
SAQA Qualification ID 67464, NQF Level 4, 139 Credits

Introduction

 

The marketing function is a key business function which affects the success of any organisation, both strategically and operationally. This programme is aimed at people who wish to develop further understanding of marketing principles and practices. This programme facilitates producing knowledgeable, skilled Marketers able to contribute to improved productivity, effectiveness and efficiency within marketing roles through improved skills and knowledge of international and national trends, integration and legislation requirements in the marketing sector.

 

Course Designed For

This qualification is ideal for candidates who have been working in a marketing or sales position for a minimum of one year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification.

Entry Requirements

Applicants must have Communication, Mathematical Literacy and Computer Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Work and comply with organisational ethics, concepts and cultures
  • Meet marketing objectives with available resources
  • Position and promote products to meet customers’ needs
  • Maintain internal and external customer satisfaction levels
  • Apply aspects of marketing

Qualification Outline

Module 1: Working as part of a marketing Team

  • Understanding of the principles of marketing
  • Demonstration of effective team work and stakeholder communication
  • Understanding of the range of marketing activities

Module 2: Product Positioning and the target market

  • Effective selection and efficient utilisation of resources
  • Legal and ethical requirements and impact of non-compliance
  • Product
  • Place and Positioning
  • Promotions
  • Price

Module 3: Customer Service

  • The needs of internal and external stakeholders
  • On-going liaison and sustainable relationships
  • Information distribution and control
  • Understanding international and national definitions and trends
  • Integrating internal standard practices and processes
SAQA Qualification ID 66249, NQF Level 4, 149 Credits

Introduction

 

The purpose of the NQF level 2 New Venture Creation qualification is to provide new entrepreneurs the skills to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy. This will enable the learners to tender for business opportunities within both the public and private sectors. This qualification is designed for learners who intend to set up or have already set up own ventures. Research has indicated that people working with their own new ventures at this level need the following competencies:

 

  • Acquisition of an entrepreneurial profile which includes an innovation orientation
  • An understanding of the industry/sector in which they wish to establish a new venture
  • An ability to match new venture opportunities to market needs within a chosen industry/sector
  • An ability to determine and manage the financial requirements of a new venture
  • An ability to match new venture opportunities to market needs
  • An ability to compile and utilise a business plan to manage a new venture and also where relevant, to seek funding for a new venture

Qualification Designed For

This qualification is designed for learners who intend to set up or have already set up own ventures.

Entry Requirements

Communication and Mathematical Literacy at NQF Level 1 (Grade 9) or equivalent.

Qualification Objectives

  • Use basic Mathematics in order to fulfil new venture functions effectively
  • Apply basic Communication skills in new venture creation context
  • Determine market requirements and manage the relevant marketing and selling processes
  • Demonstrate an understanding of the sector/industry in which the business operates
  • Determine financial requirements and manage financial resources of a new venture
  • Manage business operations

Qualification Outline

Module 1: Introduction to Entrepreneurship

  • Identify and demonstrate entrepreneurial ideas and opportunities
  • Match new venture opportunity to market needs
  • Keep informed about current affairs related to one’s own industry
  • Access and use information from texts
  • Apply basic knowledge of probability and statistics
  • Identify shape and motion in two and three dimensional shapes
  • Work with range of patterns and functions to solve problems

Module 2: Planning the New Venture

  • Determine financial requirements of a new venture
  • Produce a business plan for a new venture
  • Write for a defined context

Module 3: Running the new venture: business generation

  • Manage marketing and selling processes of a new venture
  • Identify the composition of a selected new ventures industry/sector and its procurement systems
  • Apply the basic skills of customer service
  • Maintain and adapt oral communication
  • Tender for business or work in a selected new venture

Module 4: Running the new venture: business management

  • Manage business operations
  • Administer contracts for selected new ventures
  • Manage finances for a new venture
  • Use maths to investigate and monitor the financial aspects of personal and community life
  • Apply knowledge of self and team to develop a plan to enhance team performance
  • Demonstrate understanding of rational and irrational numbers and number systems

Module 5: Running the new venture: managing people

  • Apply basic business ethics in a work environment
  • Behave in a professional manner in a business environment
  • Demonstrate knowledge and understanding of HIV/AIDS
SAQA Qualification ID 66249, NQF Level 4, 149 Credits

Introduction

 

The purpose of this qualification is to provide entrepreneurs and aspiring entrepreneurs in the small, medium and micro enterprise (SMME) sector with the technical, business, managerial and personal skills to create and sustain a business. They will develop a sound foundation for the application of these skills and knowledge to explore a diverse range of entrepreneurial opportunities. This qualification offers practical and theoretical training that allows the learner access to and mobility within the SMME sector. The qualification meets the needs of South African society to provide potential entrepreneurs with skills to improve their personal circumstances and to uplift their communities.

 

Qualification Designed For

This qualification is ideal for training potential or existing entrepreneurs who plan to run formal and informal Small, Micro and Medium Enterprises.

Entry Requirements

Applicants must have Communication and Mathematical Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Show an ability to identify and create a new venture
  • Establish knowledge of the interpersonal skills required in the business environment
  • Demonstrate an understanding of basic economics within a market economy
  • Manage a new venture by applying business principles and techniques
  • Exhibit an understanding of the role of leadership and management

Qualification Outline

Module 1: Identify and create a new venture

  • Making the paradigm shift from a job-seeking attitude to a business opportunity seeking attitude
  • Identifying and evaluating business opportunities in terms of potential viability
  • Applying problem-solving techniques and principles within a business start-up and operation context

Module 2: Interpersonal skills required in a business environment

  • Understanding group dynamics
  • Identifying the characteristics of effective team work
  • Understanding networking principles and techniques
  • Integrating internal standard practices and processes
  • Identifying personal limitations, abilities and expectations to develop a self- development plan

Module 3: Basic economics within a market economy

  • Understanding new venture financing sources and opportunities
  • Unpacking the principles of micro and macro economics
  • Identifying potential threats and opportunities within the economic environment to assist with future business decision making
  • Understanding business competitiveness (inflation, exchange rates, interest rates, economic indicators and competition)

Module 4: Manage a new venture by applying business principles and techniques

  • Developing a business plan for a new venture using strategic principles and techniques
  • Implementing and monitoring a strategic action plan using milestones and timeframes
  • Applying financial management planning principles and techniques to manage the business efficiently and effectively
  • Applying production and/or operations management in a chosen business
  • Implementing sound HR management techniques to set up a productive and motivated workforce for a business
  • Applying administrative principles and procedures for sound administration and record keeping

Module 5: The role of leadership and management

  • Using management and leadership principles to improve business efficiency and effectiveness
  • Understanding the difference between leadership and management in terms of managing a business
  • Understanding how management styles impact on business performance
  • Applying leadership and management principles and techniques to enhance business performance
SAQA Qualification ID 50332, NQF Level 4, 120 Credits

Introduction

 

Providing training within the workplace is a priority within South Africa, and is supported by legislation, national policies and strategies. Much of the needed skills development is carried out by people who have knowledge and skills within their area of expertise, but lack the required skills in relation to ETD. Many of the skills development objectives, nationally and within companies and organisations, are met through the efforts of ETD practitioners operating at NQF Level 5, and this certificate addresses the key competencies of such practitioners. This qualification provides a means to give recognition to practitioners at an entry level, thus making it possible for practitioners to increase their employment prospects, and at the same time provide a means whereby organisations can appoint practitioners in line with proven competencies.

 

Qualification Designed For

This qualification will be beneficial to ETD co-ordinators, entry-level trainers, junior training officers, and training administrators.

Entry Requirements

It is assumed that practitioners have expertise in the subject/occupation field in which they intend to provide education, training and development, and are competent in Communication and Mathematical Literacy at NQF level 3 (Grade 11).

Qualification Objectives

  • Given learning material and course designs.
  • Given administration systems.
  • Given evaluation instruments.
  • Given Quality Assurance policies, procedures and processes.
  • An established learning environment where learners are already identified.
  • A guided and supported learning environment.
  • Given results from a learning needs analysis.

Qualification Outline

Module 1: Communicate in a variety of ETD settings

  • Communication within and about the ETD process is clearly articulated, understandable and achieves the desired effect.
  • Communication of facts, concepts, ideas and principles related to specific learning areas is clearly articulated and consistent with the requirements of the learning area.

Module 2: Use Mathematics Literacy in real life and education, training and development situations

  • The tools and concepts of mathematics are used effectively to facilitate planning and management of ETD.
  • Applications of Mathematics Literacy in personal and work-related contexts are consistent with the given mathematical processes and principles.

Module 3: Prepare for and facilitate learning

  • Learner profiles are developed and used in order to cater for target audience.
  • Learner profiles are analysed in order to plan and cater for target audience.
  • Preparation to ensure proper facilitation is sufficient to ensure all resources and arrangements are in place and the learning site is fit-for-purpose.
  • Facilitation is conducted according to given plans, using appropriate methodologies and in a manner that achieves the learning objectives.
  • Facilitation is self-monitored and behaviour is modified to address weaknesses or difficulties.

Module 4: Provide learning support to learners and organisations

  • Support is given in a manner that enables learners to define objectives, clarify issues and help manage expectations.
  • Support ensures learners experience the maximum benefit from learning, and helps them prepare for and cope with learning.
  • Barriers to learning are identified and problems are solved co-operatively within given frameworks. Referrals are made as required.
  • Support is provided by creating a safe learning environment which promotes the objectives of learning, principles of assessment and the principle of life-long learning.
  • Assessment candidates are adequately supported and assisted in the assessment and/or RPL process, without compromising the assessment process or results.

Module 5: Conduct administration related to learning and contribute to Human Resource Management Practices

  • Records are clearly stated, accessible, accurate and up to date.
  • Contributions to human resources management practices facilitate an integrated and coherent approach to people management.
SAQA Qualification ID 58779, NQF Level 4, 143 Credits

Introduction

 

This programme will develop learners with the vocational knowledge and skills appropriate to the context of production technology. Learners will be provided with an increased range of learning and knowledge required to be able to perform a series of activities to support manufacturing, engineering and technology processes. They will be given the opportunity to acquire a range of skills in the identification of production parameters in manufacturing, engineering and technology industries and basic strategies to achieve them.

 

Qualification Designed For

This qualification is ideal for candidates who have been working in a manufacturing and assembly position for a minimum of one year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication and Mathematical Literacy at NQF Level 3 (equivalent to Grade 11), as well as demonstrate competency in applying the fundamental concepts; theories and techniques of production systems; applying the fundamental concepts relating to production planning, scheduling and control, and applying quality control; and quality assurance practices for efficient and effective production processes at NQF Level 3.

Qualification Objectives

  • Building teams to meet set goals and objectives
  • Contribute to budgeting processes in an operational unit to optimise resources
  • Measure, control and improve factors influencing production
  • Solve operational problems in a production process
  • Promote, implement and maintain procedures that support quality assurance and control

Qualification Outline

Module 1: Building Teams

  • Facilitate the induction of a new team member
  • Building effective teams
  • Maintain records for a team
  • Conduct structured team meetings
  • Apply efficient time management

Module 2: Improved Production Processes

  • Factors and influences affecting production
  • Process measurement and improvement techniques
  • Monitoring and adjustment of process control standards
  • Evaluation of process improvement interventions
  • Formulation of strategies for implementation of process improvement interventions

Module 3: Increased Cost Control

  • Identify opportunities for reducing cost factors in production process
  • Communication of budget estimates and resource
  • Importance of cost control and budget adherence
  • Analysis of expenditure against budgeted costs

Module 4: Effective Operational Solutions

  • Determining root cause of operational problems
  • Generating and evaluating solutions
  • Implementation and monitoring of appropriate remedies
  • Range of communication strategies for the reporting of conditions, evidence and incidences

Module 5: Enhanced Quality Control

  • Understanding the economics of quality and quality costs
  • Analysis of environmental quality systems
  • Investigation and reporting of deviations and non- conformances
  • Exploring and introducing quality control techniques
SAQA Qualification ID 50080 , NQF Level 4, 136 Credits

Introduction

 

As organisations mature and adopt project management as a formal discipline, there is an increasing need for project managers to understand all elements and processes that form part of the profession and how projects relate to other areas of the business. This qualification provides learners with all the essential skills, tools and techniques that they will need to support them in a project management role. It concentrates on practical techniques, planning skills, communication skills and supervision skills that can easily be applied directly to the workplace.

 

Qualification Designed For

The qualification is suitable for individuals who are new to the role of project manager and/or lack any formal training in the discipline of project management, are looking to adopt a project approach to managing work, or are setting up a Project Support Office.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication , Mathematical and Computer Literacy at NQF Level 3 (equivalent to Grade 11).

Qualification Objectives

  • Have a foundation of basic project management knowledge and skills which can be used to build further project management related competencies
  • Be an effective project team member on a moderately complex to complex project
  • Be able to provide administrative support to a project manager and team members
  • Lead a simple project/sub-project
  • Provide assistance to a project manager of medium to large projects

Qualification Outline

Module 1: Project Management Introduction

  • Understanding the fundamentals of project management
  • Appreciate who is involved with each of the above processes and what responsibilities they have

Module 2: Apply numerical skills to project management

  • Represent, analyse and calculate shape and motion in 2 and 3 dimensional space in different contexts
  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

Module 3: Apply communication skills to project management

  • Accommodate audience and context needs in oral communication (2nd language)
  • Use language and communication in occupational learning (2nd language)
  • Engage in sustained oral communication and evaluate spoken texts
  • Read, analyse and respond to a variety of texts
  • Use the writing process to compose texts required in the business environment
  • Write for a wide range of contexts
  • Interpret and use information from texts (2nd language)
  • Write texts for a range of communicative contexts (2nd language)

Module 4: Assist with project planning

  • Contribute to project initiation, scope definition and scope change control
  • Develop a simple schedule to facilitate effective project execution
  • Participate in the estimation and preparation of budgets for a project or sub project and monitor and control actual cost against budget
  • Contribute to the management of project risk

Module 5: Work as a Project Team Member

  • Work with others to undertake or support project management activities

Module 6: Assist with project control

  • Monitor, evaluate and communicate simple project schedules
  • Provide assistance in implementing and assuring project work meets quality requirements

Module 7: Provide Project Admin Support

  • Plan, organise and support project meetings and workshops
  • Conduct project documentation management to support project processes
  • Implement project administration processes according to requirements

Module 8: Supervise a Project Team

  • Supervise a project team of a small project to deliver project objectives
SAQA Qualification ID 61755, NQF Level 1, 121 Credits

Introduction

 

To realise the dream of a better life for all South Africans, the entrepreneurial energies of all people, especially the youth, should be harnessed to contribute towards economic development, job creation and the alleviation of poverty. Worldwide, various bodies and governments have recognised the importance of entrepreneurship in job creation and as a pre-requisite for sustainable economic development. Entrepreneurship development concerns the development of people’s potential as a country’s most valuable resource. Competent learners will be able to enter the work place in most sectors and be able to do the entry-level work required of them. Learners would have developed initiative, business skills and entrepreneurial skills, which they can apply in a company or in establishing their own small businesses. This qualification is ideal for developing entrepreneurs. It seeks to embed the six key literacies required by business organisations: numeracy, literacy, entrepreneurial, financial, technological and cognitive literacy.

 

Course Designed For

This qualification will be relevant to anyone preparing to become employed, self-employed or for newly appointed personnel in any type of business.

Qualification Objectives

  • Application of record keeping and the related processes
  • Understanding information systems in relation to record keeping
  • Processing instructions
  • Processing telephone calls
  • Maintaining standards of professionalism in relation to handling customer queries, applying business ethics and behaving appropriately in a business environment
  • Ensuring that office equipment is properly maintained
  • Managing time and work schedules effectively
  • Understanding the work context and how to solve problems within that work context
  • Resolving customer problems and queries

Qualification Outline

Understanding and applying entrepreneurial and business knowledge and attitude

  • Developing a basic business and financial awareness
  • Implementing methods of providing acceptable customer care
  • Identifying entrepreneurial opportunities and outlining the advantages and disadvantages of each
  • Demonstrating an understanding of a general business plan and adapting it to a selected business idea

Fundamental skills in a business environment

  • Identifying personal values and ethics in the workplace
  • Discussing basic issues relating to the nature of business, the stakeholders in a business and business profitability
  • Understanding how to advance your own learning while at work
  • Responding to incoming and developing outgoing communication
  • Using mathematical principles to solve problems
  • Monitoring compliance to safety, health and environmental requirements in a workplace
  • Demonstrating an understanding of sexuality and sexually transmitted infections including HIV/AIDS

Effectively using information and communication technology

  • Using a personal computer for routine workplace purposes
  • Using standard software available in a broad range of offices to produce documents
  • Managing electronic information through the construction of directories and databases and the storing and retrieval of files

Incorporating life skills in an employment or self- employment situation

  • Practicing good health and grooming habits
  • Interpreting and implementing instructions
  • Managing your time
  • Understanding personal financial management and applying it to own business situation
  • Managing employment relations in an organization
  • Implementing and utilising equity-related processes, recruiting and selecting candidates to fill defined positions, inducting new employees, representing stakeholders in consultations and discussions on matters that arise at shop floor level
Accredited to SAQA’s US 49668, NQF Level 1, 131 Credits

Introduction

 

This qualification provides learners with a firm foundation of portable skills with which to enter the horticultural industry in its broadest sense, or if already employed in the industry, be able to look forward to a career path in any sector of the industry. The qualification addresses an urgent industry needs to skill its workforce, to produce and maintain high quality plants and landscapes. One of the first impressions that a tourist has of a country, is the beauty of its parks, gardens and sports facilities. This qualification aims to introduce and consolidate world class standards of horticultural excellence to enhance South Africa as a tourist destination. The resultant spin-offs will have a positive impact on job creation and economic empowerment in the country.

 

Qualification Designed For

If you already have some experience within a horticultural service role, either with garden work or designing gardens, and are looking to develop your knowledge further, then this course is for you.

Entry Requirements

Applicants must have Communication at ABET Level 3 (Grade 7).
Accredited to SAQA’s US 49668, NQF Level 1, 131 Credits

Course Objectives

  • The basic differences between the various plants
  • How plants are categorized
  • How to prepare the soil for planting
  • How to grow, handle and care for plants
  • How to apply water to planted areas correctly

Course Outline

Apply the principles of health and safety in the horticultural environment.

  • The provisions of the Health and Safety Act, as they relate to horticulture are described
  • The duties and responsibilities of employers and employees to provide and maintain a safe working environment are explained

Demonstrate an understanding of the necessity of water for plant growth

  • The necessity of water for the growth and development of plants is described
  • The factors that affect the water requirements of plants are described
  • The importance of watering seedlings and newly transplanted material is explained
  • The ideal times and rates of application for watering are described
  • The scheduling of watering to meet the seasonal and climatic conditions are explained

Propagate ornamental plants from seed and conduct the care of ornamental seedlings

  • The preparation of the seed bed and the manual sowing of seed are demonstrated
  • The monitoring and controlling of the germination environment is described
  • The maintenance and ‘growing on’ of seedlings is described
  • The ‘pricking out’ of seedlings and the cultural care, prior to the transplanting stage is described

Identify the soil types that commonly occur in landscaped areas and mulch and enrich the soil in established landscapes.

  • The classifications of topsoil and subsoil are explained
  • The various soil types are described
  • The necessity of tilling and enriching the soil before planting is explained
  • The materials used in mulching and the benefits derived are described
  • The role that organic material plays in soil enrichment is explained
  • The function of chemical fertilizers in soil enrichment of established plantings is explained

Understand the structure of plants and their functions

  • The role of the leaf in the structure and growth of a plant is explained
  • The functions of the roots and stems, in the structure and development of a plant are described
  • The role that the flower has in the reproductive process of a plant is explained
  • Plant and establish ornamental plants from containers into the open ground
SAQA Qualification ID 23833, NQF Level 2, 120 Credits

Introduction

 

It is unfortunate to discover that many Grade 12 learners and students have difficulty in finding employment after school or after completing their studies. Although learners and students typically have academic and technical skills, they often lack those basic workplace skills, also referred to as employability or work readiness skills. This workplace readiness program, National Certificate in Business Administration, was developed to bridge this gap between that of school/studies and work and aims to equip learners with the skills required to secure gainful employment.

 

Course Designed For

This qualification is ideal for candidates who have been working in an administrative position for a minimum of 1 year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification.

Entry Requirements

Learners accessing this qualification are required to be competent in: Communication and Mathematical Literacy at NQF Level 2 (Grade 10).

Qualification Objectives

  • Gather and report information
  • Plan, monitor and control and information system
  • Maintain booking systems
  • Participate in meetings and process documents and communications related thereto
  • Utilise technology to produce information
  • Plan and conduct basic research in an office environment
  • Coordinate meetings, minor events and travel arrangements
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations

Qualification Outline

Module 1: The Business Environment

  • Demonstrate an understanding of a selected business environment
  • Function in a business environment
  • Maintain a secure working environment

Module 2: Business Communication

  • Communicate verbally and non-verbally in the workplace
  • Accommodate audience and context needs in oral communication

Module 3: Business Reception

  • Monitor and control a reception area
  • Monitor and control the receiving and satisfaction of visitors
  • Process incoming and outgoing telephone calls

Module 4: Business Writing Skills

  • Interpret and use information from texts
  • Write texts for a range of communicative contexts

Module 5: Numeracy Skills

  • Demonstrate an understanding of the use of different number bases and measurement units and an awareness of errors in the context of relevant calculations
  • Investigate life and work related problems using data and probabilities
  • Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

Module 6: Financial Administration

  • Use mathematics to investigate and monitor the financial aspects of personal business and national issues
  • Perform Basic Business Calculations

Module 7: PC Skills

  • Produce and use spreadsheets for business
  • Produce word processing documents for business

Module 8: Teamwork Skills

  • Demonstrate understanding of employment relations in an organisation
  • Operate in a team
  • Introduce new staff to the workplace
  • Use communication skills to handle and resolve conflict in the workplace

Module 9: Meeting Administration

  • Co-ordinate meetings, minor events and travel arrangements
  • Plan and prepare meeting communications

Module 10: Business Administration

  • Monitor and control office supplies
  • Monitor and control the maintenance of office equipment
  • Plan, monitor and control an information system in a business environment
  • Maintain a Booking System

Module 11: Business Research

  • Plan and conduct basic research in an office environment
  • Demonstrate ability to use the World Wide Web
SAQA Qualification ID 71490, NQF Level 2, 128 Credits

Introduction

 

This program is designed to meet the needs of those learners who enter the field of Contact Centres. Contact Centres have become key business tools - integral to the way organisations achieve their business objectives. Contact Centres are a growing and competitive industry, increasing the need for skilled people and the development of formal career paths in this field. Companies have a significant number of departments that communicate with clients; however, sometimes customer-company interaction cannot be achieved due to availability, given that departments have to deal with heavy workloads and clients have no time to travel to the company’s facilities to speak with one of its representatives. Call Centers have helped many companies to improve their service, since they provide clients with the opportunity to solve any issue from the comfort of their own home. A well trained call centre operator can make or break that client-customer relationship and this course will equip the new customer centre operator with the skills necessary to raise customer service to the next level.

 

Course Designed For

This qualification is ideal for any individual who wants to enter the Contact Centre industry. It will provide them with a solid foundation on which to build their career and extend their range of skills and knowledge of the industry so they can become competent workers in Contact Centres.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication and Mathematical Literacy at NQF Level 1 (Grade 9) as well as Computer Literacy at NQF Level 2 (Grade 10).

Qualification Objectives

  • Identify Contact Centre customers and their needs
  • Respond to customers with factual and accurate information
  • Gather and process data specifically related to Contact Centre
  • Operate as a team member in a diverse working environment
  • Perform to the required standards and requirements
  • Implement and articulate operational activities in a Contact Centre

Qualification Outline

Effectively meeting customer needs

  • Identify and respond to customer needs in a Contact Centre
  • Provide information to customers in a Contact Centre
  • Collect and record information queries and requests from customers
  • Input data received onto appropriate computer packages within a Contact Centre
  • Apply in-bound and out-bound Contact Centre operations within an emergency context
  • Handle a range of customer complaints in Contact Centre

Working in a team

  • Understand and apply skills to be part of a successful Contact Centre team
  • Contribute to a diverse working environment in a Contact Centre

Self-development

  • Instil a personal Contact Centre culture
  • Understand and meet performance standards within a Contact Centre
  • Gather and provide relevant information to contribute to Contact Centre problem solving
SAQA Qualification ID 59201 , NQF Level 5, 162 Credits | 20 OPSA CPD Points

Introduction

 

Effective management and strategic leadership lie at the heart of every successful organisation. In an increasingly complex, global environment, executives are expected to lead their organisations in strategic decision making, ensuring that their input is relevant and fresh. Combining innovative design with a strong emphasis on developing superior workplace performance, this program provides learners with a national qualification. The sessions are focused on providing learners, and their organisations, with a competitive edge by developing their strategic perspective, creativity and vision. Facilitation is by subject-matter-experts who will share practical global insights, leadership acumen and key strategic thinking skills. Personal development, coupled with group and individual feedback, challenging exercises and practical strategy tools will ensure that learners are ready to perform in the workplace on their return.

 

Course Designed For

This qualification is ideal for middle and senior managers or people earmarked for this position as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification.

Entry Requirements

It is assumed that learners wishing to enter a programme leading to this qualification have Communication Literacy, Numeracy and equivalent to NQF Level 4 (matric), and at least one year’s managerial experience.

Qualification Objectives

  • Initiate, develop, implement and evaluate operational strategies, projects and action plans to improve the effectiveness of their teams
  • Monitor and measure performance and apply continuous and innovative improvement interventions in their unit
  • Lead and manage teams to enhance individual, team and unit effectiveness
  • Build relationships with colleagues, superiors and stakeholders across the value chain
  • Apply the principles of risk, financial and knowledge management and business ethics internally and externally
  • Enhance the development of teams and team members

Qualification Outline

Cluster 1: Ops Strategy and Planning

  • Managing successful meetings
  • Devising and applying strategies to establish and maintain workplace relationships
  • Developing, implementing and evaluating an operational plan

Cluster 2: Organising

  • Formulating recommendations for a change process
  • Evaluating current practices against best practice
  • Writing effective reports

Cluster 3: Leadership and coaching

  • Selecting and coaching first line managers
  • Developing a leadership development strategy
  • Empowering team members through recognizing strengths, encouraging participation in decision making and delegating tasks

Cluster 4: Controlling

  • Building teams to achieve goals and objectives
  • Mastering business communication
  • Applying the principles of project management

Cluster 5: Ethics and Risk

  • Applying the principles of knowledge management
  • Monitoring, assessing and managing risk
  • Managing business finance

Cluster 6: Conflict, Diversity and Negotiation

  • Managing conflict and diversity
  • Conducting successful negotiations
  • Managing people development and talent management
Accredited to SAQA’s US 66859, NQF Level 2, 120 Credits

Introduction

 

This qualification provides learners with a comprehensive base of portable skills that will enable them to progress within all spheres of the horticultural industry. This qualification forms an integral step in the career paths of the various disciplines in ornamental horticulture and follows on from the NQF Level 1 Certificate.
For those already employed in the industry, this qualification will offer learners the opportunity to hone their skills and receive recognition for their competencies.

 

Qualification Designed For

For those wishing to enter the industry, whether unemployed or as an Entrepreneur, this qualification offers a solid foundation in all aspects of the horticultural industry. This qualification represents a vital step in the development of a career and learning pathway of individuals, both from a vocational point of view, as well as from a learning point of view.

Entry Requirements

Applicants must have Communication at NQF Level 1 (Grade 9) and have a competency certificate in SAQA ID 119687: Demonstrate a basic understanding of the Horticultural industry, NQF Level 1
Accredited to SAQA’s US 66859, NQF Level 2, 120

Course Objectives

  • Identify the major soil types and their uses in plant propagation and landscaping.
  • Utilise manual irrigation systems to provide the correct application of water to plants.
  • Produce ornamental plants from stem cuttings.
  • Apply pest control practices in plant production and landscaping.
  • Utilise the principles and practices of providing plant care and nutrition for ornamental plants and landscapes.
  • Recognition of common ornamental plants and their uses.

Course Outline

Plants, Soil Types and Pest control practices

  • Apply pest control practices in ornamental plant production and landscaping
  • Demonstrate an understanding of a flowering plant’s reproductive cycle
  • Identify common ornamental plants
  • Identify the different organisms of the plant kingdom
  • Identify the various soil types and their uses in plant propagation and landscaping

Plant, propagate, treat and clean plants

  • Plant and establish herbaceous plants in landscaped areas
  • Propagate plants from stem cuttings
  • Create an awareness of environmental protection
  • Schedule the application of water to plants and landscapes
  • Clean interior plants
  • Treat floristry plant material

Irrigate, provide care/nutrition for plants and OHS

  • Provide care for ornamental plants
  • Provide nutrition to plants and landscapes
  • Prune and shape shrubs
  • Utilise health and safety principles in horticulture
  • Utilize irrigation equipment and operate manual sprinkler systems
SAQA Qualification ID 57937, NQF Level 1, 120 Credits

Introduction

 

The image of organizations and places of work are heavily dependent on the magic makers – those that keep all surfaces clean, bright and hygienic. The role of maintaining the high levels of hygiene and cleaning in any environment has a ripple effect on staff morale and productivity, as well as stakeholder confidence.
The investment into the materials and tools associated with these functions is high and continuous, and therefore it can be concluded that by having trained staff operating these tools would be make good business sense.
The primary purpose of this qualification is to develop the foundational, practical and reflexive competencies required for a career in the Hygiene and Cleaning Services Industry. Central to the qualification is the development of a culture of quality service and professionalism in a cleaning services.

 


The course designed for this programme has been designed as the first qualification in the learning pathway in the cleaning sector and is suited to the following occupations: contract cleaning services, in-house cleaner, laundry assistant, car wash attendant, garden services, relief cleaner, room attendants, ward hostess, and domestic worker.

Entry requirement Learners accessing this qualification are assumed to be competent in: Communication and Mathematical Literacy at NQF Level 1 (Grade 7).

Qualification Objectives

  • Recognise the importance of a healthy lifestyle by accepting one’s own responsibility for life skills and wellness including HIV/ AIDS
  • Demonstrate an understanding of the application of cleaning principles according to international class standards and best practice
  • Clean generalised areas using cleaning principles according to international class standards and best practice
  • Clean ablution areas using cleaning principles according to international class standards and best practice
  • Clean floors using cleaning principles according to international class standards and best practice
  • Demonstrate knowledge of and apply environmental awareness during the cleaning process

Qualification Outline

Personal Management

  • Understanding health issues and their impact on the quality of life
  • Understanding and applying personal financial planning

Cleaning Principles

  • Aligning and delivering work output according to requirements and quality principles
  • Use of chemicals according to requirements and safety principles
  • Meeting service level expectations

Generalised Areas

  • Cleaning above the floor surfaces inside a building according to the surface type
  • Cleaning exterior areas according to the surface type
  • Cleaning small kitchens according to the surface type

Ablution Areas

  • Cleaning toilets and urinals according to the surface type
  • Cleaning baths, showers and basins according to the surface type
  • Cleaning restrooms fixtures and fittings according to the surface type

Floors

  • Cleaning hard floors according to the surface type
  • Cleaning resilient floors according to the surface type
  • Cleaning textile floors according to the surface type

Environmental Awareness

  • Management of waste according to environmental principles
SAQA Qualification ID 20175, NQF Level 3, 120 Credits

Introduction

 

Central to the Qualification is the enhancement, implementation and maintenance of quality service and professionalism in the Hygiene and Cleaning Services Industry. This Qualification intends to provide skilled supervisors who can sustain gainful employment and deliver qualitative and quantative results within an organization. The primary purpose of this qualification is to develop the foundational, practical and reflexive competencies required for a career in the Hygiene and Cleaning Services Industry which will positively impact on national, social and economic transformation.

 

Course Designed For

This programme has been designed as the third qualification in the learning pathway in the cleaning sector and is suited to the following occupations: contract cleaning services, in-house cleaner, laundry assistant, car wash attendant, garden services, relief cleaner, room attendants, ward hostess, and supervising domestic workers.

Entry Requirements

As this is an NQF Level 3 Qualification, it is expected that learners will have achieved competence in NQF Level 2 (Grade 10) Communication/Language and Mathematics/Numeracy skills. Learners would also have achieved competence in skills and knowledge of Cleaning at NQF Level 2 in sub fields applicable to their career paths (i.e. commercial cleaning, laundry, carpet and upholstery, hospital cleaning, industrial cleaning).

Qualification Objectives

  • Allow employees within the industry portability in terms of career advancement as well as career pathing
  • Develop a sense of achievement amongst employees about their performance within the industry
  • Integrate cleaning knowledge and skills within the industry amongst employees
  • Develop a sense of pride amongst employees for their jobs and their industry
  • Enhance a code of ethics inclusive of viable and sustainable environmental management practices
  • Provide consistent quality and safety standards
  • Create environmental awareness

Qualification Outline

Organise a team in the workplace

  • Apply knowledge of self in order to make a life decision
  • Apply knowledge of self and team in order to develop a plan
  • Motivate a team
  • Indicate the role of a team leader ensuring that a team meets an organisation`s standards
  • Induct a new member into a team
  • Accommodate audience and context needs in oral communication
  • Demonstrate an understanding of the use of different number bases and measurement units

Safety at work

  • Apply personal safety practices on a wastewater treatment works
  • Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  • Interpret and use information from texts
  • Investigate life and work related problems using data and probabilities
  • Supervise, inspect and control the use of Temporary Suspended Platforms
  • Conduct a formal meeting

Business Supervision

  • Demonstrate knowledge and understanding of HIV/AIDS in a workplace
  • Use language and communication in occupational learning programmes
  • Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
  • Write texts for a range of communicative contexts
  • Induct a new employee
  • Contribute to information distribution regarding HIV/AIDS

Business Management

  • Identify and keep the records that a team manager is responsible for keeping
  • Investigate and explain the structure of a selected workplace or organisation
  • Apply the budget function in a business unit
  • Maintain the receipt, storage and issue of goods
  • Identify additional value adding opportunities additional to an existing service level agreement in a cleaning environment
SAQA Qualification ID 61591, NQF Level 3, 130 Credits | 20 OPSA CPD Points

Introduction

 

It’s fun, fast paced and to the point – it’s the MS Office Boot camp. Obtain the most sought after qualification for Office Professionals – The National Certificate in IT End User. No exams! Simply complete and submit assignments. In order to thrive in a rapidly changing technological environment, it is imperative to develop your computer skills. A nationwide survey found that computer literacy requirements for all job levels has increased dramatically over the last few years, and will continue to do so. This qualification is probably the handiest tool you will acquire in your career. Many of the competencies used in the IT profession have been acquired through short courses and on-the-job training, which did not provide formal recognition of the knowledge and skills acquired. For productivity skills development, we provide relevant interaction to ensure that you grasp the latest and fastest way of performing tasks. You will leave immediately able to apply your new efficiency tools in your work environment.

 

Course Designed For

This qualification is ideal for candidates who have been working in an administrative position for a minimum of one year as the sessions cover gap-training of concepts and principles relating to the specific topics and outcomes of this qualification.

Entry Requirements

It is assumed that learners wishing to enter a programme leading to this qualification have Communication Literacy and Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Create, edit and enhance document appearance, and create merged documents
  • Create and edit and enhance the appearance of presentations
  • Create, edit and enhance the functionality of spreadsheet and apply graphs/charts
  • Enhance, edit and organise e-mail messages
  • Use a web-browser to search and use information from the internet
  • Combining computing skills with fundamental communicating skills
  • Improvement of mathematical literacy by utilising computing applications to solve various aspects of personal life and business
  • An understanding of impact of ICT and its use in an organisation

Qualification Outline

Module 1 and 2: Understanding IT

  • IT hardware and software
  • IT safety and security
  • IT legislation
  • MS Windows
  • MS Internet Explorer

Module 3 and 4: Presentation Skills using PowerPoint

  • MS PowerPoint efficiency tools
  • Presentation Skills

Module 5 and 6: Business Writing using Word

  • MS Word efficiency tools
  • Report writing skills

Module 7 and 8: Business Calculations using Excel

  • MS Excel efficiency tools
  • Basic business calculations
  • Survey design and reporting

Module 9 and 10: Getting things done using Outlook

  • MS Outlook efficiency tools
  • E-mail ethics and etiquette
SAQA Qualification ID 83946, NQF Level 3, 120 Credits

Introduction

 

The purpose of the qualification is to build the knowledge and skills required by employees in supervisory positions. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as supervisors in the South African community and to respond to the challenges of the economic environment and changing world of work. The National Certificate in Management: NQF Level 3 exposes learners to a broad set of core competencies covering a number of aspects of supervisory skills to make them more efficient managers at this level.

 

Course Designed For

This qualification is ideal for supervisors and team leaders who are looking to provide leadership to their team and ensure maximum effort, commitment and motivation in the achievement of their objectives.

Qualification Objectives

  • Carrying out simple research tasks
  • Interpreting current affairs related to a specific business sector
  • Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation
  • Applying knowledge of self and team to enhance team performance
  • Maintaining records
  • Managing time and the work process
  • Explaining the structure of an organisation
  • Conducting a formal meeting
  • Inducting a new member of a team
  • Motivating a team
  • Describing the management function of an organisation

Qualification Outline

Module 1: Role of the Supervisor

  • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Indicating the role of a team leader ensuring that a team an organisation`s standards
  • Improving verbal communication skills

Module 2: Supervision as a management function

  • Understanding the structure of the workplace and how vital the role of a supervisor is
  • Improving written communication skills
  • Analysing the relationship of supervisor/team leader to the general management function

Module 3: External environment of the supervisor

  • Interpreting current affairs relating to the business sector
  • Analysing new developments reported in the media that could impact on the business sector or industry

Module 4: Internal Environment of the Supervisor

  • Understanding HIV/AIDS in a workplace, and its effects on the business sub-sector and entire organisation
  • Investigating life and work related problems using data and probabilities
  • Doing basic business calculations

Module 5: Functioning as a Supervisor

  • Applying the management functions of the organization
  • Managing time and the work process
  • Using basic mathematics to investigate and monitor the financial aspects of personal, business and national issues

Module 6: Building your Team

  • Motivating the team
  • Empowering the team members through recognising strengths, encouraging participation in decision making and delegating tasks

Module 7: Conducting Team Meetings

  • Conducting a formal meeting
  • Presenting confidently in front of a small group

Module 8: Managing Team Members

  • Inducting a new member into a team
  • Identifying and storing the records that a team manager is responsible for keeping
  • Devising and applying strategies to establish and maintain relationships
SAQA Qualification ID 50334, NQF Level 5, 120 Credits

Introduction

 

The development of skills within the workplace is a priority within South Africa, as supported by legislation, national policies and strategies. Much of the needed skills development is carried out by people who have knowledge and skills within their area of expertise, but lack the required skills in relation to ETD. Many of the skills development objectives, nationally and within companies and organisations, are met through the efforts of ETD practitioners operating at NQF Level 5, and this certificate addresses the key competencies of such practitioners.

 

Qualification Designed For

This qualification is ideal for Learning facilitators, Assessors, Learner and Learning Supporters and Skills Development Facilitators.

Entry Requirements

Practitioners should have expertise in the subject/occupation field in which they intend to provide education, training and development, at a level required to engage meaningfully in ETD within that field. It is assumed that learners have a working knowledge of the NQF, related systems and quality assurance principles. It is also required that learners working towards this qualification hold a FETC or equivalent, exposure to education, training and development environments and practices and be competent in Communications at NQF Level 4 and are able to use basic data gathering methods.

Qualification Objectives

This qualification will provide practitioners with the general ETD skills required at NQF Level 5 across five key ETD roles, with the opportunity to specialise further in one of the following four roles:

  • Design and develop learning interventions
  • Facilitate learning
  • Design and conduct assessments
  • Facilitate skills development

Qualification Outline

Communicate in a variety of ETD settings

  • Communication is carried out using media appropriate to the audience and setting
  • Communication of facts, concepts, ideas and principles related to specific learning areas is clear and consistent with the requirements of the learning area

Design and develop learning programmes and processes

  • Training needs are clearly defined in terms of outcomes and are linked to performance requirements on the job.
  • Learning outcomes are aligned with given standards, including unit standards, assessment standards, qualifications or job requirements

Facilitate and evaluate learning

  • Preparation is sufficient to ensure all resources and arrangements are in place and the learning site is fit-for-purpose
  • Formal plans and structures are implemented according to plans, using appropriate methodologies and in a manner that achieves the learning objectives
  • Facilitation is professional and ensures the physical and psychological safety of the learners
  • Problems are solved appropriately using a range of techniques
  • Facilitation provides for application in the workplace
  • The facilitation approach creates opportunities for assessment
  • Facilitation is self-monitored and behaviour is modified to address weaknesses or difficulties

Engage in and promote assessment practices

  • Assesses are adequately supported, prepared and assisted in assessment and/or RPL processes, without compromising the assessment process or results
  • Assessment practices are in line with the principles of outcomes-based assessment and maximise opportunities for integrated assessment
  • Assessment decisions are reliable and relevant to pre-determined outcomes
  • Feedback is relevant and is given in a constructive manner
  • Assessment results are used to improve learning design and facilitation

Provide learning support to learners and organisations

  • Learners requiring support are identified proactively and sensitively
  • Support is given in a manner that enables learners to define objectives, clarify issues, help manage expectations and identify learning path and opportunities
  • Support assists learners to identify and understand assessment opportunities, processes and benefits, including the nature and benefits of RPL
  • Support ensures learners experience the maximum benefit from learning and assessment, and helps them prepare for and cope with learning and assessment
  • Barriers to learning are identified and problems are solved cooperatively within given frameworks. Referrals are made as required
  • Support helps to create a safe learning environment and promotes objectives of learning and the principle of life-long learning
  • Advice is helpful, realistic, relevant, valid, impartial and based on learner needs

Conduct skills development facilitation

  • Information and advice on skills development issues is consistent with current skills development practices and requirements
  • Information and advice on skills development issues is in line with the needs of the organisation.
  • Skills development plans address individual learning needs and are aligned with organisational strategic objectives.
  • Learning is promoted in line with individual and organisational needs, using appropriate and effective communication techniques.
  • Records are clear, accessible, accurate and up to date.
  • ETD interventions are coordinated in line with the organisational skills development plan

Learners can move horizontally by achieving the credits specified in the following qualifications:

  • 50333: “National Diploma: Occupationally-Directed Education Training and Development Practices”, NQF Level 5.
  • 20159: “National Diploma: ABET Practice”, NQF Level 5.
  • 20160: “Certificate: Education”, NQF Level 5.
  • 49710: “National Diploma: Development Practice”, NQF Level 5.

Learners can move vertically by using this qualification as the basis for the following qualifications:

  • 50330: “National First Degree: Occupationally Directed Education Training and Development Practices”, NQF Level 6.
  • 20161: “Bachelor of Education”, NQF Level 6.
  • 20485: “National First Degree in ABET Practice”, NQF Level 6
SAQA Qualification ID 58781, NQF Level 2, 125 Credits

Introduction

 

This qualification provides learners with the range of learning and skills required to be able to perform a series of activities to support manufacturing, engineering and technology processes. Learners will acquire a range of skills in the identification of production parameters in manufacturing, engineering and technology industries and basic strategies to achieve them.

 

Qualification Designed For

This qualification will be beneficial to learners who have an interest in a career in production technology.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication, Mathematical Computer Literacy at NQF Level 1 (Grade 9).

Qualification Objectives

  • Communicate production and manufacturing related operational information to a variety of end users
  • Optimise organisational structures, functions and processes in order to contribute to achieving production specifications
  • Maintain a safe and healthy work environment through contributions made to production activities individually and in working groups
  • Demonstrate an understanding of production technology practices, terminology and systems as applied in manufacturing, engineering and technology
  • Apply quality standards and procedures in production activities

Qualification Outline

Module 1: Communicate production and manufacturing related operational information to a variety of end users

  • Oral communication accommodates audience and context needs
  • Interpretation of information from texts is justified in terms of literal and implicit content of text
  • Use of information from texts is relevant for specific contexts
  • Written texts are relevant for specified communicative contexts
  • Use of language and communication in occupational learning programmes meet specified requirements

Module 2: Optimise organisational structures, functions and processes in order to contribute to achieving production specifications.

  • The organisational structure and functions is explained to reflect the inter-relationship between the production process and the broader organisation
  • The systems and processes related to the workplace is identified and applied to reflect an understanding of organisational operations
  • The role of the individual is identified and explained in order to impact on the achievement of production specifications and targets
  • The role of individuals and their impact is identified and explained in order to reflect the achievement of quality specifications and targets

Module 3: Maintain a safe and healthy work environment through contributions made to production activities individually and in working groups

  • Factors that constitute safe workplace practices are demonstrated to ensure safe work conditions for production
  • Factors that pose a risk are identified and reported to address the specific risk
  • The impact of maintenance on safe machine operations is explained to contribute to a safe and healthy work environment
  • Routine maintenance is conducted and records are kept to meet safety requirements
  • The way in which an individual contributes to health, safety and environmental practices is demonstrated through personal hygiene and adherence to policies and procedures

Module 4: Demonstrate an understanding of production technology practices, terminology and systems as applied in manufacturing engineering and technology

  • Production technology practices, terminology and systems are explained in terms of its relationship to production
  • Production in put, process and output variables and its influence are identified and explained to optimise resource utilisation and the production process
  • Production targets are explained in terms of production requirements and contribution to organisational goals
  • Safety, health and environmental policies, procedures and legislation are complied with during the production process

Module 5: Apply quality standards and procedures in production activities

  • Quality control principles and practices are interpreted and applied to meet quality specifications in production
  • An understanding of the importance of continuous quality checks are demonstrated to reflect its impact on production
  • Quality problems are solved by comparing and interpreting quality data in the workplace
  • Basic monitoring of production is undertaken to ensure that the product stays within the limits of quality specifications
SAQA Qualification ID 58785, NQF Level 3, 120 Credits

Introduction

 

This qualification provides learners with the range of learning and skills required to be able to perform a series of activities to support manufacturing, engineering and technology processes. Learners will acquire a range of skills in the identification of production parameters in manufacturing, engineering and technology industries and basic strategies to achieve them. As a result of an increased need for efficient and quality production processes in the manufacturing, engineering and technology field, the demand for production technology competencies has become more evident and this course will address those competencies.

 

Qualification Designed For

This qualification will be beneficial to learners who have an interest in a career in production technology.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication, Mathematical Computer Literacy at NQF Level 2 (Grade 10), as well as:
Contribute to achieving production specifications through optimising organisational structures, functions and processes NQF Level 2 (ELO 2 – 58781).
Demonstrate an understanding of production technology practices, terminology and systems as applied in manufacturing, engineering and technology NQF Level 2 (ELO 4 – 58781).
Contribute to efficient and effective production by applying quality standards and procedures NQF Level 2 (ELO 5 – 58781).

Qualification Objectives

  • Perform production maintenance activities and report irregularities within organisational structures
  • Apply the fundamental concepts, theories and techniques of production systems
  • Apply the fundamental concepts relating to production planning, scheduling and control
  • Apply quality control and quality assurance practices for efficient and effective production processes
  • Communicate effectively as a member of a team

Qualification Outline

Module 1: Perform production maintenance activities and report irregularities within organisational structures

  • Machine/equipment variables are monitored against specified maintenance checklists and appropriate action taken in accordance with maintenance schedules or procedures to prevent production delays
  • Machine/equipment non-conformances are identified and corrective action taken according to machine/equipment specifications and/or company procedures to ensure continuous production
  • Preventative maintenance is performed according to work instructions to minimise production delays
  • Maintenance reports are completed at specified occasions according to company requirements to maintain accurate records

Module 2: Apply the fundamental concepts, theories and techniques of production systems

  • Basic production concepts and theories are explained in order to contribute to production efficiencies
  • Basic production techniques are explained and applied according to prescribed company specifications
  • Production/process resources are utilised optimally in the application of prescribed company specifications

Module 3: Apply the fundamental concepts relating to production planning, scheduling and control.

  • Production planning, scheduling and control techniques are explained and applied according to prescribed procedures to achieve production targets
  • Factors influencing planning, scheduling and control are explained and considered to interpret production plans and schedule resources
  • Production plans are interpreted and resources scheduled to meet prescribed objectives

Module 4: Apply quality control and quality assurance practices for efficient and effective production processes

  • Company quality management systems are explained and applied according to company policies and customer specifications
  • Product deviations and non-conformances are identified and responded to according to company procedures in order to meet quality specifications
  • Company environmental management system is explained and applied according to company policies and legislation
  • Quality inspection and sampling is performed to prevent deviations and non-conformances according to company procedures

Module 5: Communicate effectively as a member of a team

  • Information and data is interpreted to ensure simple reports are produced for record keeping purposes
  • Communication processes are engaged in to inform peers and supervisors of production processes and challenges
  • Manufacturing materials tools are listed and stored for the purpose of production to standard specifications.
  • Relationships with peers, supervisory and management levels are established and functioning to promote communication within the workplace
  • Issues related to own role and purpose in the organisation are discussed to reflect an understanding of individual contribution to the manufacturing process
  • Problems are identified in a timely manner, reported and discussed and the agreed corrective action is implemented
SAQA Qualification ID 57804 , NQF Level 3, 157 Credits | 20 OPSA CPD Points

Introduction

 

Effective and efficient administration in the public sector is key to a successful economy. This qualification is aimed at rapidly building the skills base within the public sector. The importance of the ethical base on which public service delivery is based, is reflected in this qualification. The National Certificate in Public Administration supports the objectives of the NQF in that it gives the learner access to a registered qualification. It will ensure that the quality of education and training in the public sector is enhanced and of a world-class standard. The qualification will allow learners not only to develop their knowledge and skills but will also enable them to benchmark their competence against international standards and contribute to building an effective and efficient public sector for all South Africans. This qualification has been developed for the South African context but compares with similar courses internationally.

 

Qualification Designed For

This qualification is designed for those who work within or serve national government departments, provincial government departments, government agencies and local authorities.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication and Mathematical Literacy at NQF Level 2 (Grade 10) and Computer Literacy at NQF Level 1 (Grade 9).

Qualification Objectives

  • Provide an effective administration service at practitioner level in the public sector at national, provincial or local government level
  • Demonstrate a knowledge of the legal, regulatory and policy frameworks that regulate and control the work of the learner’s department and its function in the public sector
  • Deliver and make informed judgements about the quality of the administration service that they offer their clients
  • Take responsibility for managing their own performance and growth as administrative practitioners in the context of public sector human resource development policies and procedures
  • Use and maintain physical and/or electronic information record systems in the public sector context in which they are operating
  • Use and maintain computers and workplace equipment relevant to their public administration role in their operating context
  • Communicate effectively in terms of the requirements of a public sector administrator at the practitioner level
  • Compute the necessary figures and totals accurately and correctly in terms of the requirements for effective public administration
  • Maintain health, safety and security of the work community and environment

Qualification Outline

Module 1: Customer Service

  • The reception area
  • Customer service
  • Telephone skills
  • Answering customer enquiries by making use of various communication tools

Module 2: The Public Sector

  • Public sector policies and procedures
  • Public sector code of conduct
  • Ethical standards in the public sector
  • The role and responsibility of provincial, local and national government
  • Health, safety and security in the workplace
  • Employment rights, grievances and disputes

Module 3: IT in the workplace

  • Operating a personal computer and peripherals
  • Using word processing documents
  • Data entry and retrieval systems

Module 4: Office Professionalism

  • Records management
  • Managing and improving your work performance in the public sector
  • Performing basic business calculations
  • Solving work related problems using data and probabilities

Module 5: Information Management

  • Planning and conducting research in an office
  • Using and interpreting information from texts and business writing
  • Using language and communication in occupational learning
  • Co-ordinating meetings, minor events and event management
SAQA Qualification ID 58346 NQF Level 4, 150 Credits

Introduction

 

As you take on a management role in the public service, you will be faced with many challenges and, to successfully navigate these challenges, you will need to ensure that you are armed with key skills and insights into the function. This qualification focuses on developing managerial excellence and promoting productivity within the public service and will help you build your fundamental competencies such as being able to effectively plan, organise, lead and monitor the performance of your team. The purpose of this programme is to provide you with a solid foundation to build a career in management in the public sector and will provide you with solid skills in four key areas: Leadership, self-management, people management and management practices. This qualification will strengthen your management competencies and enable you to better manage systems, processes, resources, self, teams and individuals in different roles within the public sector.

 

Qualification Designed For

This qualification is ideal for junior to mid-level government employees working or planning to work as managers in the public sector.

Entry Requirements

Learners accessing this qualification are assumed to be competent in: Communication, Mathematical Computer Literacy at NQF Level 3 (Grade 11).

Qualification Objectives

  • Information analysis and presentation according to organisational objectives and requirements
  • Defining and aligning tasks, resources, timeframes and measurement criteria to meet organisational objectives
  • Application of methods, procedures and techniques to organise a work unit in accordance with organisational requirements
  • Application of the principles of leadership, organisation’s objectives and Standard Operating Procedures within a work unit
  • Application of knowledge of group dynamics to build effective teams
  • Measurement of work unit performance against organisational objectives
  • Understanding of the concept of ethics and its influence on activities and decision-making
  • Understand South African legislation affection public administration

Qualification Outline

Cluster One

Module 1: Management in the Public sector

  • Demonstrate knowledge and understanding of the basic principles of public administration and management
  • Maintain records for a team


Module 2: Workplace Ethics and Problem Solving

  • Instilling workplace ethics
  • Solving problems effectively

Cluster Two

Module 3: Planning Skills

  • Employing a systematic approach to achieving objectives
  • Using planning skills to resolve a problem

Cluster Three

Module 4: Expenditure and Budgets

  • Managing expenditure and budgets

Module 5: Time Management

  • Allocating resources
  • Managing time and priorities

Cluster Four

Module 6: Organisational Strategy and Functions

  • Understanding your organisation’s strategy
  • Clarifying organisational functions

Module 7: Workplace Relationships

  • Managing workplace relationships

Cluster Five

Module 8: Leadership and Team Morale

  • Developing strong leadership skills
  • Understanding team dynamics and morale

Module 9: Meetings and Minutes

  • Conducting structured meetings
SAQA Qualification ID 36233, NQF Level 2, 120 Credits

Introduction

 

Central to the Qualification is the development of a culture of quality service and professionalism in the Hygiene and Cleaning Services Industry. This Qualification intends to produce employable cleaners/team leaders who can find gainful employment in the cleaning industry. This will also achieve the objectives of the NQF. The primary purpose of this qualification is to develop the foundational, practical and reflexive competencies required for a career in the Hygiene and Cleaning Services Industry and to positively impact on social and economic transformation.

 

Course Designed For

  • Allowing employees within the industry to identify a career path within the Hygiene and Cleaning Industry
  • Developing further skills in terms of practicing professional team leader abilities
  • Developing a sense of pride amongst employees for their jobs and their industry
  • Developing a better understanding of the industry amongst employees
  • Enhancing a code of ethics inclusive of viable and sustainable environmental management practices
  • Providing consistent quality and safety standards
  • Educating clients about hygiene, for the purpose of using “best practice” cleaning methods

Entry Requirements

As this is an NQF Level 2 Qualification, it is expected that learners participating in NQF Level 2 will have achieved competence in NQF Level 1 Communication/Language and Mathematics / Numeracy skills or ABET Level 4. Learners would also have achieved competence in skills and knowledge of Cleaning at NQF Level 1 in sub fields applicable to their career paths (i.e. Commercial, Laundry, Health).

Qualification Objectives

  • Promoting and continually improving a professional image
  • Instilling a culture of awareness of a clean environment that will improve the quality of life for all South Africans
  • Creating environmental awareness / consciousness
  • Adding value to the worker, society and the economy

Qualification Outline

Organize oneself in the workplace

  • Apply knowledge of self in order to make a life decision
  • Maintain effective working relationships with other members of staff
  • Organize oneself in the workplace
  • Understand and apply personal values and ethics
  • Operate in a team
  • Coach learners

Health and Safety

  • Demonstrate an understanding of HIV/AIDS and its implications
  • Maintain a safe working environment
  • Maintain health, hygiene and a professional appearance
  • Practice environmental awareness

Prepare for Cleaning

  • Identify, collect, classify and handle waste
  • Erect and dismantle prefabricated

Implement Cleaning Procedures

  • Apply quality principles in everyday cleaning tasks
  • Clean carpets using the dry powder method
  • Vacuum clean dry surfaces
  • Vacuum clean wet surfaces
  • Clean carpets using the wet extraction method
SAQA Qualification ID 63409, NQF Level 3, 120 Credits

Introduction

 

The Wholesale and Retail sector is one of the fastest growing industries in South Africa and is one of the largest contributors to the GDP. This qualification aims to provide retail skills development for individuals involved in the retail environment where they are able to perform operational functions to industry standards, optimise their productivity and improve service levels. This qualification looks at operational processes such as ordering stock, receiving, dispatching, stock control, cash control, sales, marketing and displaying products and services.

 

Qualification Designed For

Any individual looking to grow their skills in the wholesale and retail environment. This qualification runs over a period of one year with at least 22 days of training. Learners also have additional access to mentors and work groups to assist in the completion of their Portfolio of Evidence.

Entry Requirements

Communication and Mathematical literacy at NQF Level 2 (Grade 10) or equivalent.

Qualification Objectives

  • Provide customers with a positive customer experience in a wholesale or retail business unit
  • Explain how employees can influence the objectives of a wholesale or retail business unit
  • Administer the movement of stock into and from a wholesale and retail operational unit
  • Provide a sales service to customers of a retail/wholesale unit
  • Display merchandise visually

Qualification Outline

Module 1: Occupational learning

  • Use language and communication in occupational learning programmes

Module 2: Written Communication

  • Interpret and use information from texts
  • Write/present/sign texts for a range of communicative contexts

Module 3: Retail and Wholesale

  • Investigate life and work-related problems using data
  • Define the core concepts of the wholesale and retail environment

Module 4: Financial aspects of business and personal life

  • Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
  • Explain the factors that impact on the bottom line of a wholesale and retail unit

Module 5: Customer service

  • Build customer relations in an operational unit
  • Accommodate audience and context needs in oral/signed communication

Module 6: Coaching and safety in the workplace

  • Apply theft, fraud and safety controls in a wholesale and retail outlet
  • Perform one-on-one training on the job

Module 7: Receiving stock

  • Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
  • Receive stock in a retail or wholesale outlet

Module 8: Dispatching stock

  • Describe, apply, analyse and calculate shape and motion in 2 and 3-dimensional spaces in different contexts
  • Dispatch stock in a retail or wholesale outlet

Module 9: Maintaining stock and stockroom

  • Maintain the stockroom
  • Count stock for a stock take in a retail or wholesale outlet

Module 10: Merchandising skills

  • Present a visual display in a wholesale or retail outlet
×

Prefer to talk to someone?

If you have questions about our training programmes, or simply need more information, call us on:
010 110 0226/7 (Gauteng) or
062 693 6681  / 061 695 2316 (Western Cape)