Training Programmes

Our training programmes are divided into three focus areas to ensure that your teams are trained at the level appropriate to their area of expertise and level of responsibility.

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Office Professionals

Advanced Secretaries and PA's Workshop

Customer Service and Telephone Etiquette

Effective Communication and Listening Skills

English Writing Skills

Meeting Management and Minute Taking

Time and Stress Management

Confidence and Assertiveness

Anger and Conflict Management

Emotional Intelligence

Effective Business Writing and Etiquette Skills

Professional Office Administration

Supervisors and Middle Management

Develop Your Leadership
Effective Communication, Negotiation and Presentation Skills
Understanding and Implementing Strategy at Middle Management Level
Effective Business Report Writing Skills
Managing with Emotional Intelligence
Change Management
Research for Non-research Specialists
Confidence and Assertiveness for Managers
Time and Stress Management for Managers
Finance and Budget Skills for Middle Managers
Conflict and Anger Management
Project Management
Attitude is Everything!

Senior and Executive Management

Be SMART with People – Emotionally Intelligent Leadership
Executive Strategy Setting, Implementation and Monitoring
Executive Level Communication and Negotiation Skills
Change and Diversity Management
Coaching and Mentoring Skills for Leaders