Who should attend?
- CEO’s
- Managing Directors
- Executive Directors
- Executive level managers
Workshop Outline:
Effective high-level communication skills
- What is effective communication
- How to communicate important or difficult decisions
- How to communicate across a diverse audience
- How and when to use non-verbal, oral, written communication
- How to use your body language to inspire, to motivate, to negotiate
- Barriers to effective communication with your internal and external stakeholders
- How to use active listening with all stakeholders
- Feedback and steps to provide feedback in difficult conversations
Dealing with the media effectively and positively
- Tips for handling media interviews and calls
- How best to handle crisis communication
- How to project the best image of yourself and your organisation
Presentation and Negotiation skills
- Master the art of personal impact
- How to chair effective, productive meetings
- What is positive negotiation?
- Top Tips for win-win negotiations
Transactional Analysis as a communication tool
- What is transactional analysis
- PAC Model of effective communication
RACI Model for improved communication
- RACI Model of delegation, role division and work sharing
How to employ EQ to be a better communicator
- What is emotional intelligence?
- Empathy vs. sympathy vs. pity
- Practical emphatic communication
- EQ principles and abilities in EQ
- Emotion coaching
Communication Showcase
- What can we learn from the world’s best communicators?