Say the Right Thing, at the Right Time, in the Right Way

Effective Communication, Negotiation and Presentation Skills

Being able to communicate, negotiate and present effectively is a critical management skill. When communication is not effective it can create conflict, misunderstandings and barriers that can negatively influence our most important inter-personal relationships at work and at home. Knowing how to communicate, negotiate and listen effectively can make the difference between success and failure.

This course is designed to provide delegates at supervisory and middle management level with the skills, knowledge, techniques and strategies to communicate, negotiate and present effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Workshop Outline:

Effective communication skills
  • What is communication and what is effective communication
  • The communication process
  • Non-verbal, oral, written communication
  • Non-verbal behaviour for effective communication
  • Barriers to effective communication
  • Active listening
  • Feedback and steps to provide feedback in difficult conversations
  • E-mail etiquette rules
Effective Presentation and Negotiation skills
  • Master the art of personal impact
  • Tips for being assertive
  • Communicating important decisions
  • 10 ways to avoid pointless meetings
  • 10 ways to give great presentations
  • Top presentation tips
  • What is negotiation?
  • Top tips for win-win negotiations
  • Communication tips
Coping with confrontation
  • Coping with confrontation
  • Managing anger in yourself and others
  • Anger management tips
Transactional Analysis as a communication tool
  • What is Transactional Analysis
  • PAC model of effective communication
RACI Model for improved communication
  • RACI model of delegation, role division and work sharing
How to employ EQ to be a better communicator
  • What is Emotional Intelligence?
  • Empathy vs. sympathy vs. pity
  • Practical emphatic communication
  • EQ principles and abilities in EQ
  • What to do with your emotions
  • Emotion coaching

Additional Info

  • Course Duration: 2 Days
  • Investment: R 3 490 (ex VAT)
  • Includes: Fully developed manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: In-house training is convenient and can be more cost effective.
  • Public Courses: Book 2 or more delegates from the same company and receive 10% discount.
  • More Information: Contact Us
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