Who should attend?
All employees up to supervisory level.
Workshop Outline:
Effective communication skills
- What is communication and what is effective communication
- The communication process
- Non-Verbal, Oral, Written Communication
- Non-Verbal Behaviour for Effective Communication
- Barriers to effective communication
- Active Listening
- Feedback and steps to provide feedback in difficult conversations
- E-mail etiquette rules
- Communication Tips
Coping with confrontation
- Coping with confrontation
- Managing anger in yourself and others
- Anger Management Tips
Transactional Analysis as a communication tool
- What is Transactional Analysis
- PAC Model of effective communication
RACI Model for improved communication
- RACI Model of delegation, role division and work sharing
How to employ EQ to be a better communicator
- What is Emotional Intelligence?
- Empathy vs. Sympathy vs. Pity
- Practical emphatic communication
- EQ Principles and Abilities in EQ
- What to do with your emotions
- Emotion coaching