Gain That Extra Edge

Effective Business Writing & Etiquette Skills

This two day programme takes delegates through the common mistakes that are often made when communicating with their readers in English and deals with electronic and non-electronic written communication, including telephone etiquette. It provides delegates with the basics of business etiquette, most importantly to be considerate of others, dress code/appearance, the workplace versus social situations, business meetings, proper introductions, conversation skills/small talk, cultural differences affecting business opportunities. This programme provides a platform for delegates to be seen & responded to as a credible business representative.

Who should attend?

  • Personal Assistants
  • Executive Assistants
  • Secretaries
  • Project Assistants
  • Administrative Assistants
  • Frontline Staff

Course Outline:

Module 1
  • Taking down messages
  • Pitfalls in e-mail and how to avoid them
  • Format of documents:
    • Formal letters
    • Agendas
    • Minutes
    • Memoranda

(this module include basic grammar & punctuation)

Module 2
  • The role of good manners in business
  • Being polite is cost effective
  • Making a good first impression
  • General behaviour in the workplace
Module 3
  • Being wordwise...how do I speak?
  • Appropriate language
  • Tone of voice
Module 4
  • Appropriate dress
  • Dress codes
  • Jewellery & accessories
  • Body types
  • Dressing professionally
Module 5
  • Grooming in general
  • The impression your hair makes
  • Make-up – using it to your advantage
Module 6
  • Representing your company at a conference/event
  • Eating & drinking with class
  • Sticky situations and escaping them
Module 7
  • Telephone etiquette
  • Answering
  • Taking messages
  • Leaving voice mail
  • Ending the call
  • “Golden words”

Additional Info

  • Course Duration: 2 Days
  • Investment: R 3 490 (ex VAT)
  • Includes: Fully developed manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: In-house training is convenient and can be more cost effective.
  • Public Courses: Book 2 or more delegates from the same company and receive 10% discount.
  • More Information: Contact Us
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