Redirect Your Reaction

Conflict and Anger Management

The anger and conflict management program is a practical program that will help managers deal with anger and conflict in a positive, energising manner.  It will give the delegates helpful steps to manage anger in themselves and others.  It will help them cope with stress and transform the way they manage emotions in themselves and in their work and home environment.

Managing conflict in an effective and positive manner is a vital skill all employees need in order to defuse potentially negative situations, in negotiation and to understand and handle conversations with individuals, both up and down the corporate ladder. 

The ability to have conflict or handle difficult conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.

Broaden your effective communication skills & handle conflict with ease across all levels of the organisation. From the tea room to the boardroom, conflict occurs in many forms across the entire spectrum of the corporate environment. In addition, flat management structures, as well as the ever-changing economy and corporate environment in South Africa, prioritise the need to manage conflict in all areas of business communication. 

This course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life. 

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Workshop Outline:

Managing Conflict

  • What is conflict?
  • Typical escalation of conflict
  • About conflict and the beginnings of conflict
  • Clarifying confusion about conflict
  • When is conflict needed?
  • When is conflict a problem?
  • Types of managerial actions that cause workplace conflicts
  • Key managerial actions / structures to minimize conflicts
  • How do people respond to conflict? Fight or flight?
  • Ways people deal with conflict – the 5 conflict modes
  • What factors can affect our conflict modes?
  • Conflict is the stuff of life
  • Creating an Individual Conflict Management Plan
  • 10 Steps to Long Term Conflict Management
Managing Anger
  • What is Anger?
  • Symptoms of Anger
  • Why do I get angry?
  • Strategies to keep anger at bay
  • Anger Management Tips
  • Coping with anger in others
  • Quick List of Ways to Cope with Anger
  • Anger Management Exercises and Worksheets
  • Anger Management in conclusion
Self-Assessment Exercise
  • Self-Assessment Exercise (1) – Conflict
  • Self-Assessment Exercise (2) – Anger

Additional Info

  • Course Duration: 2 Days
  • Investment: R 3 490 (ex VAT)
  • Includes: Fully developed manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: In-house training is convenient and can be more cost effective.
  • Public Courses: Book 2 or more delegates from the same company and receive 10% discount.
  • More Information: Contact Us
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