Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
- Employees in need of confidence and assertiveness
Workshop outline:
Self-confidence
- What is confidence?
- Our self-concept affects our self-confidence
- Dealing with past “failures” and low self-confidence
- Self-confidence and life skills
- How can I project confidence even if I don't yet feel confident?
- How to create the right impression
How to enter a room
How to greet people
How to strike up a conversation
- Analyse your own levels of confidence in various situations
- Practical ways to enhance your confidence
- High Levels of Self-Confidence are Important - But Why?
- Factors that increase self-confidence
- Creating a positive outlook
- Creating a personal belief system
- Essential steps to increase your confidence levels - How to ensure you get what you want
Assertiveness
- What is assertiveness?
- Assertive Versus Unassertive and Aggressive Behavior
- Analyse your own assertiveness levels - How to be more assertive
- How to turn aggressive behaviour into assertive behaviour
- Changes you can expect from being assertive
- How to sell yourself and your ideas in an assertive manner
- How to manage conflict in an assertive manner
- Essential steps to increase your levels of assertiveness
- Key Life Skills - self assessment
Practical Exercises, Tips and Tools
- How to communicate confidently
- How to have a difficult conversation with your boss, colleagues, friends or family
- Tips for being assertive - How to become the person you want to be
- How to deal with difficult situations in a confident, assertive manner