SMART: Strategic Meaningful Assertive Results-Orientated Techniques for Dealing with People.

This intensive two-day course explores all aspects related to effective and emotionally intelligent leadership and will equip delegates with the knowledge and practical skills to handle diversity within their teams, communicate their strategies and goals successfully, manage difficult people, difficult conversations and conflict.  It will explain the principles of successful teamwork, how to delegate effectively and how to understand behaviour in order to modify it.  It deals with the principles of managing change in people and business and how to implement and continuously ensure adherence to discipline, systems and procedures.

The focus will be on a workshop session approach, limited to a small group of high-level individuals.