Redirect Your Reaction

Anger and conflict management

Employees often experience anger, frustration and conflict which if not resolved and managed can lead to increased stress and decreased productivity. The anger and conflict program is a practical program that will help employees deal with anger and conflict in a positive, energising manner.  It will give the delegates helpful steps to manage anger in themselves and others.  It will help them cope with stress and transform the way they manage emotions in themselves and in their work and home environment.

This course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life. 


Who should attend?

  • Any level of employee who deal with stressful circumstances
  • Employees who have difficulty dealing with anger, conflict and stress


Workshop outline:

Managing Conflict

  • What is conflict?
  • Typical escalation of conflict
  • About conflict and the beginnings of conflict
  • Clarifying confusion about conflict
  • When is conflict needed?
  • When is conflict a problem?
  • Types of managerial actions that cause workplace conflicts
  • Key managerial actions / structures to minimize conflicts
  • How do people respond to conflict? Fight or flight?
  • Ways people deal with conflict – the 5 conflict modes
  • What factors can affect our conflict modes?
  • Conflict is the stuff of life
  • Creating an Individual Conflict Management Plan
  • 10 Steps to Long Term Conflict Management
Managing Anger
  • What is Anger?
  • Symptoms of Anger
  • Why do I get angry?
  • Strategies to keep anger at bay
  • Anger Management Tips
  • Coping with anger in others
  • Quick List of Ways to Cope with Anger
  • Anger Management Exercises and Worksheets
  • Anger Management in conclusion
Self-Assessment Exercise
  • Self-Assessment Exercise (1) – Conflict
  • Self-Assessment Exercise (2) – Anger

Additional Info

  • Course Duration: 1 Day
  • Investment: R 1 699 (ex VAT)
  • Includes: Fully developed manual | Framed certificate of attendance | Notepad | Pen
  • In-house Training: In-house training is convenient and can be more cost effective.
  • Public Courses: Book 2 or more delegates from the same company and receive 10% discount.