Who should attend?

• Personal Assistants
• Executive Assistants
• Secretaries
• Project Assistants
• Administrative Assistants
• Receptionists

Workshop Outline:

The Challenging Role of a Professional Executive Assistant/PA 

• Identify the key role and responsibilities of a secretary/PA
• Focus on how the role has evolved and why it is such a key role in any organisation
• Learn the key management skills secretaries need to deal with all internal and external stakeholders
• The power of the first impression
• Modern telephone management skills
• Positive scripting and ownership of conversations
• Analysis of the PA’s behavioural style and communication strengths
• Professional communication strategies
• Communication upwards and downwards with empathy

Assuming a Leadership Role While Performing a Supportive Function

• Modern business writing skills
• Planning and executing professional meetings
• Practical agenda setting and minutes – taking guidelines
• Time management and self management strategies
• Effective workstation management
• Managing hospitality

Building Relationship with Colleagues and Customers

• Practical assertiveness skills to deal with difficult situations
• Conflict management
• The dynamics of cultural diversity
• Dealing with change and transformation
• Managing stress and energy to ensure balance
• Breaking old patterns and developing new mindsets
• Dress for success